Job Title: Technical Writer Security Products
Location: San Jose, CA or United States
Summary:
Our Cisco technical communications team seeks an experienced technical writer with a
strong background in security documentation for networking products. The successful
candidate will create clear, comprehensive, and user-friendly technical content, including
installation guides, release notes, and user content for a range of networking security
products.
This role requires close collaboration with engineering teams. Candidates should be
comfortable working in lab environments and interpreting technical data.
Responsibilities:
Develop and maintain detailed end-user documentation for security products.
Collaborate with engineering, product management, and customer support teams to
gather technical information and ensure documentation accuracy.
Create installation guides, release notes, and other user content.
Organize and present complex technical information in a clear, concise, and logical
manner for various personas (end users, installers, and support staff).
Qualifications:
related field.
years preferred).
Excellent written and verbal communication skills.
Strong understanding of networking concepts (Ethernet, TCP/IP, VLANs, etc.).
Proficient in authoring tools such as Oxygen XML, Markdown, or similar.
Experience with project management and issue-tracking platforms like Atlassian Jira.
Experience working in cross-functional technical teams.
Experience with content management systems like Adobe Experience Manager or
similar.
Cisco Confidential- Attention to detail and ability to manage multiple projects simultaneously.
information quickly and easily. The writer must apply Cisco's AI strategy to content.
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