System Engineer - Intune AD Admin
Contract Corp To Corp
Contract Independent
Contract W2
12 Months
50% Travel Required
Able to Sponsor
Hybrid
Depends on Experience
Helishores Inc
Fitment
Dice Job Match Score™
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Job Details
Skills
- KPI
- Network
- ServiceNow
- Microsoft Intune
- Microsoft Entra ID
- Azure Administration
- Active Directory (AD)
Summary
Role: DECAL System Engineer - Intune AD Admin
Location: Atlanta, Georgia(Hybrid)
Responsibilities:
• Build and deliver application packages for Intune Endpoint Manager.
• Manages and coordinates urgent and complicated support issues.
• Act as an escalation point for all requests and incidents regarding endpoint devices. Administration and management of mobile devices and laptops.
• Develop methodologies and escalation processes to ensure proper escalation and information flow within the organization.
Administration of Azure and Azure Admin portal.
Train, coach, and mentor support staff. Build, edit, publish, and document training material for support staff including how to video documentation. Interact with internal and external customers.
• Provide data and reporting of KPI’s and trends, weekly, monthly, and as needed.
• Maintain an effective and workable framework for managing and improving customer IT support in the organization. Advise management on escalated incidents, identified trending patterns. Provide recommend solutions that may require additional client support or system enhancements.
Minimum Qualifications: Bachelor’s Degree in a related field and three years of progressively responsible, professional level analyst and systems experience in a largescale Information Technology environment; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
• Intune Endpoint Management and Azure Microsoft Entra ID, Azure Administration, and Active Directory experience required.
• PowerShell Scripting is preferred.
Preferred Skills Knowledge of, and ability to demonstrate:
• Command of comprehensive inventory management principles.
• Strong verbal and written communication skills.
Excellent customer service skills and soft skills.
• Prioritizing and assigning work.
• Administration of Azure, Azure Admin Portal, with proficiency in PowerShell
• Installing, configuring, critical thinking, excellent troubleshooting skills, with strong technical aptitude on all Windows 10/11, Apple, Android, Azure, Entra ID, Intune, Active Directory platforms, systems.
Knowledge of networking and how things are connected and routed on the network (ethernet and Wi-Fi).
Knowledge of networking and how things are connected and routed on the network (ethernet and Wi-Fi).
• Analyzing processes, information, and data- to help provide and recommend solutions.
Create and update documentation and knowledge articles.
Preferred Qualifications:
• Experience in basic Network troubleshooting, diagnostic, and repair.
• Experience performing day-to-day Troubleshooting, Diagnostic and support of laptops, printer, etc.
• Security and patch management experience desired.
• Experience with ServiceNow Ticketing system.
• Windows 11 Operating System experience.
• Microsoft M365 support Experience
M365 Copilot/ Copilot Chat /Teams Administration
• Microsoft Intune, Endpoint Configuration Manager
Technical Skills:
Office 365 Experience in supporting, installing, troubleshooting, M365 mainstream products. (including: Microsoft Teams, Teams Premium, New Outlook, etc.) Microsoft Intune, Endpoint Configuration Manager
• Strong hands-on experience in hardware and software infrastructure tools
• Excellent knowledge of Windows 10/11, Windows Server 2012-2019, M365, Microsoft Azure, Microsoft Teams.
• Understanding of daily operations and delivery processes
• Application / software installation and troubleshooting
• Knowledge and experience with ServiceNow (San Diego or later version) ticketing tools
• Windows System administration
• Strong Troubleshooting Skills
• Hardware, operating system & software knowledge of laptops, desktops & mobile devices Android & iPhone.
• Working knowledge of supporting computer peripherals, network copiers, Video conference equipment etc.
• Understanding of Microsoft Active Directory 2012 of later, and networking topology
• Strong knowledge of server and network equipment
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91129309
- Position Id: 9135084
- Posted 7 hours ago
Company Info
Helishores has built a strong reputation for connecting organizations with top talent. With in-depth market knowledge and a vast network of quality professionals, we ensure that our placements meet your specific needs. Our unique approach is driven by a team of owners who are personally invested in your satisfaction, guaranteeing that each candidate we recommend aligns with your organization’s goals and values. Join us as we lead the way in redefining IT services
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