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Job Title Implementation & Client Success Analyst I - Business Banking
What does an Implementation & Client Success Analyst I - Business Banking do? As an Implementation & Client Success Analyst I - Business Banking on the Digital Solutions Abiliti implementation team, you will lead and be responsible for client implementations, training, consulting, and supporting client throughout the project life cycle. Implementations may be part of a larger conversion or a single product installation. As part of the role, the analyst will build relationships across various groups across Fiserv to deliver solutions. Examples of products you may be implementing revolve primarily around online banking products including but not limited to mobile, mobile deposits, ACH, wires, alerting, web site, positive pay, tokens, etc.
As a Business Banking SME, the analyst may be responsible for an overall client implementation across retail and business or may also work on highly complex business banking aspects across a portfolio of projects. In addition to responsibilities of an Implementation Analyst overall, the Business Banking Implementation Analyst should be able to configure and/or troubleshoot business banking features, engage with clients on potential process changes, and guide other Implementation Analysts with their projects and business banking scope items.
What you will do: - Lead multiple implementation projects with defined timelines for Fiserv clients via phone, email and web-based contact channels with minimal supervision. Projects typically are multiphase, including analysis, configuration, training, testing and support.
- Thoroughly track, organize, document, and communicate all product implementation related activities for each client.
- Act as liaison between various parties for projects that involve multiple product offerings or interfaces for Fiserv and third-party vendors.
- Develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices
- Be a subject matter expert in the products that you are tasked with implementing, including being able to resolve product and/or technical issues - including highly complex functionality that may require knowledge of interdependent systems and components.
- Walk clients through setup, testing and procedures, including conducting training and client presentations.
- Provide after-hours support, as well as ability to adjust shift and work additional hours to support client implementations.
- Provide technical and product assistance and support to other Implementation Analysts and various Fiserv teams.
- Define implementation procedures and assist with client-facing documentation/training materials.
- Lead initiatives designed to drive efficiencies and/or higher quality implementations based on key areas of expertise.
- Projects may also include data mapping, code validations, and go live support via phone or client onsite support.
- Perform other duties as assigned
What you will need to have: - Degree in Finance, Accounting, Business, Computer Science or Management Information Systems (or equivalent experience).
- 10+ years of experience with Commercial/Business Banking either at a Financial Institution or at a Financial Services corporation serving banks or credit unions.
- 5+ years of with customer-facing projects or in a client support role
- Financial Services Industry experience.
- Proficient core computer skills (ex Microsoft Office, moving files between systems, Windows basics).
- Strong communication, including written, oral and presentation skills to be able to communicate project status, product details as well as technical specifications.
- Strong research, problem solving and analytical skills to determine appropriate options for resolving clients issues.
- Able to work with minimal direction based on knowledge of responsibilities and priorities as well as guide others based on their responsibilities/priorities.
What would be great to have: - Fiserv core or Online Banking experience.
- Time management skills to work on multiple projects and effectively meet deadlines.
- Basic networking and data communication understanding is beneficial.
- Project Management experience and/or PMP certification.
How you will work: - This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
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