Senior AI Agent Architect

As part of the Professional Service Team, you will 
manage the end-to-end deployment , enhancing customer 
experiences for clients and partners. 
Using your expertise in Large Language Models (LLMs), Natural Language 
Understanding (NLU), and conversational design, you will craft effective AI 
workflows, ensuring quality, performance, and seamless operation. Additionally, you 
will guide clients and partners in maximizing the value and 
driving innovation in customer service. 
IN THIS ROLE YOU WILL: 
● Guide customers and partner through the different phases of AI Agent 
implementations, providing strategic advice and scoping the implementation 
plan 
● Drive the analysis of customer requirements and tailor precise prompts to 
guide AI agents in delivering behavior aligned with user needs reflecting the 
intended conversational and functional experience. 
● Simplify complex workflows and company processes into digestible 
components, enabling the LLM to understand and handle challenging tasks 
effectively. 
● Identify and solve blockers together with other departments (e.g. 
Product and Solution Engineers or Sales) and the customer. 
● Ensure seamless system integration (e.g. API calls) within the AI agent, 
optimizing interactions and data exchange with external systems. 
● Document best practices, how-to’s and product capabilities for internal and 
external. Share and represent the knowledge and expertise of the CXD team 
with, Customers and Partners 
● Apply SSML to fine-tuned TTS voice pronunciation, ensuring adherence to 
customer brand standards 
● Collaborate with our developers and Solution Engineers to integrate 
customers’ systems to their AI Agents 
WHAT YOU BRING TO THE TABLE: 
● 3+ years of proven experience in conversation design and AI agent 
development, with a demonstrated ability to create engaging and intuitive 
conversational experiences, reflecting a deep understanding of user needs 
and behaviors 
● Strong project and stakeholder management skills, with passion for meeting 
milestones and effective communication 
● Ability to analyze customer requirements and craft LLM prompts that align 
with desired outcomes 
● An understanding of data structures and how information is stored and 
transmitted across different systems 
● You know your user: you are an expert in understanding your user's needs, 
who they are, and how they interact with a bot. 
● Proficiency in applying advanced prompt engineering techniques 
● Experience in planning and executing rigorous testing procedures to 
guarantee the accuracy and performance of AI Agents 
● Exceptional attention to detail and logical thinking, with a proven ability to 
identify and address subtle nuances in conversational flows, ensuring a 
seamless and engaging user experience