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Netskope DEM Administrator

Toronto, ON, CA • Posted 18 hours ago • Updated 18 hours ago

Contract W2

Contract Corp To Corp

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Cloud Computing
Collaboration
Continuous Improvement
DNS
Dashboard
Dragon NaturallySpeaking
End-user Computing

Summary

We are looking for Netskope DEM Administrator for our client in Toronto, ON.

Job Title: Netskope DEM Administrator

Job Location: Toronto, ON

Job Type: Contract

Job Overview:

The Netskope DEM Administrator will be responsible for administering, monitoring, and optimizing Digital Experience Management using Netskope DEM to ensure high end-user experience, proactive issue identification, and actionable insights across endpoints, networks, and applications.

Requirement/Must Have:

Strong hands-on experience with Netskope DEM (Digital Experience Management).
Solid understanding of end-user experience monitoring.
Understanding of network fundamentals (LAN/WAN, VPN, DNS, TCP/IP).
Knowledge of application performance concepts.
Experience with Windows/macOS endpoint monitoring.
Familiarity with SaaS, Cloud applications, and remote workforce environments.
Experience with ITSM integrations (ServiceNow preferred).
Experience with dashboards, KPIs, SLAs, and reporting.
Good understanding of ITIL processes.

Responsibilities:

Administer and manage the Netskope DEM platform across enterprise environments.
Monitor endpoint, network, and application performance to identify user experience issues.
Configure and fine-tune synthetic tests, real-user monitoring (RUM), alerts, thresholds, and dashboards.
Analyze performance metrics (latency, packet loss, jitter, application response times) and provide insights.
Proactively identify and troubleshoot digital experience degradations before business impact.
Create custom dashboards and reports for operations, leadership, and stakeholders.
Perform root cause analysis (RCA) for end-user experience issues and document findings.
Integrate Netskope DEM with ticketing tools (e.g., ServiceNow) and monitoring ecosystems.
Support change, incident, and problem management processes.
Collaborate with Network, EUC, SOC, and Application teams for resolution and optimization.
Maintain platform upgrades, best practices, and health checks.
Drive continuous improvement and recommend automation or optimization opportunities.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10516350
Position Id: ON_NSDA_0512
Posted 18 hours ago

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