ServiceNow Technical Consultant - REMOTE

Microsoft Dynamics 365 Developer - Remote

Duration – 12 months contract

Primary Location: REMOTE

Job Description

Description of Duties

• Leads and/or participates in project teams for system work efforts to enterprise systems.  Gathers information from user departments to determine how to best support the needs of end users.
• Configures and maintains enterprise systems and software to support end users and Commission business processes.  Identifies and corrects configuration issues to restore solutions and ensure proper operation.
• Develops and maintains Business Process Procedures (BPPs) and other documentation.
• Aids end users by troubleshooting, analyzing, and resolving concerns regarding enterprise systems, solutions, and processes. 
• Participates and/or assists in training of end users regarding their specific systems and processes.
• Develops, maintains, executes, and validates test scripts and the testing process.  Coordinates with other business units to accomplish successful implementation of changes.
• Conducts reviews and comparisons of current business processes with the best practices to determine where business processes or system changes are necessary.
• Monitors business systems and business processes to identify and recommend opportunities for process improvement.
• Reviews changes to legislation, contracts, regulations, business operational procedures or systems that may impact the Commission.  Determines what changes may be necessary to incorporate within enterprise systems.
• Utilizes various software and/or technology tools to perform job duties.
• Performs related duties as assigned.
• Perform all duties related to the application development life cycle including, but not limited to, determining requirements, coding/building, unit testing, and implementation.

Minimum Experience 

• Design and implement model driven apps, Dataverse tables, forms, views, business rules, security roles, and solutions. 
• Build Power Automate flows and integrate with internal/external systems. 
• Develop plugins, custom workflow activities, Web API integrations, JavaScript form scripts, and PCF controls. 
• Apply ALM best practices: solution layering, environment strategies, deployment pipelines.
• Build secure RESTful APIs with ASP.NET Core, Node.js and Entity Framework Core using C# and VB.NET.
• Develop React/TypeScript single page applications using modern patterns.
• Ensure UI/UX quality, accessibility, and performance optimizations.
• Hands on with Dynamics 365 CE/Dataverse: solutions, forms/views, security roles/teams, business rules, JavaScript customizations.  
• Power Platform skills: Power Apps (model driven), Power Automate, MS Flows, environment strategy. 
• Proficiency in C#, VB.NET, ASP.NET Core, Web API, Entity Framework Core, SQL Server. 
• Front end expertise with React, TypeScript
• Experience developing plugins, custom workflow activities, and PCF controls. 
• Integrations using OAuth 2.0/OpenID Connect, AAD, REST, Microsoft Graph. 
• Git based workflows and CI/CD Azure DevOps.
• Experience developing Power Apps, including Canvas Apps & Model-driven Apps
• Experience in developing and maintaining easy to use Dynamics Web Portal for customer self-service include the ability for capturing real time payments from customers.
• Experience in developing and maintaining real time integration between CE and F&O via LogicApps
• Experience in developing and maintaining SOAP and REST APIs to integrate with 3rd party SAS applications.
• Experience with maintaining custom code in Azure DevOps
• Experience in writing custom code, plugin code etc. built on the Dynamics platform
• Experience in enhancing ChatBOT experiences available in the Azure platform for online customers.
• Experience in enhancing Azure BOT framework to automate business processes.
• Experience with enhancing out of the box functions related to General Ledger, Accounts Receivable and Credit and Collections modules and related business processes in F&O

Preferred Experience

• 8+ years of enterprise system experience in configuring enterprise software, providing technical assistance, conducting system testing, and developing end user procedures.  
• Equivalent combination of education and/or experience may be accepted.

Certifications/Education

• Bachelor’s degree in information technology or closely related field.  Equivalent combination of education and/or experience may be accepted.
• Microsoft certifications in specified technical areas are a plus, but not required

Engagement Requirements

• Candidate’s location is preferred to be within the Continental United States.