IT Software Project Manager / Operational Project Manager (Application Support & Client-Facing)
Contract Independent
Contract W2
Contract Corp To Corp
6 Months
No Travel Required
On-site
Depends on Experience
Fitment
Dice Job Match Score™
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Job Details
Skills
- project manager
Summary
Job Title: IT Software Project Manager / Operational Project Manager (Application Support & Client-Facing)
Location: Oakland, CA
Job Summary
We are seeking an experienced IT Software Project Manager / Operational Project Manager to lead end-to-end management of application support operations and projects. This client-facing role involves overseeing a team of 10-15 members, managing incidents, coordinating with multiple stakeholders, and ensuring high-quality service delivery. The ideal candidate will drive operational excellence, incident resolution, and project execution while maintaining strong client relationships.
This position combines project management with operational leadership in a dynamic IT environment, focusing on application stability, incident management, and continuous improvement.
Key Responsibilities
- Project & Operational Leadership:
- Take full ownership of projects from initiation to closure, including planning, resource allocation, execution, monitoring, and delivery.
- Manage day-to-day application support operations, ensuring systems availability and performance.
- Team Management:
- Lead, mentor, and manage a team of 10-15 members (support engineers, analysts, and specialists).
- Assign responsibilities, monitor performance, provide feedback, and support professional development.
- Incident & Problem Management:
- Oversee incident lifecycle: identification, investigation, resolution, communication, and post-incident reviews (root cause analysis).
- Act as a point of escalation for critical incidents and ensure adherence to SLAs.
- Drive problem management to prevent recurrence of issues.
- Stakeholder & Client Management:
- Serve as the primary client-facing point of contact — build and maintain strong relationships.
- Communicate effectively with diverse stakeholders (clients, internal teams, vendors, and executives).
- Provide regular status updates, manage expectations, and handle escalations professionally.
- Service Delivery & Process Improvement:
- Manage SLAs with internal/external teams and third-party vendors.
- Implement and improve ITIL-based processes (incident, problem, change management).
- Monitor KPIs, generate reports, and drive continuous service improvement.
- Risk, Issue & Change Management:
- Identify, track, and mitigate project risks and issues.
- Manage change requests and ensure minimal disruption to operations.
- Reporting & Compliance:
- Prepare weekly/monthly status reports, dashboards, and performance metrics.
- Ensure compliance with quality standards, security policies, and regulatory requirements.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91173660
- Position Id: 8982731
- Posted 2 hours ago
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