QAD Functional Support Consultant

Role: QAD Functional Support Consultant

Location: Remote

Type: Long Term Contract

Job description:

• 5+ years of QAD experience as a Functional Support Consultant or Business Analyst, supported by strong analytical, planning, and prioritization capabilities
• Effective communication in Portuguese Language is a must
• Provide functional leadership and support for QAD ERP, with primary responsibility for Financials across Standard Edition (SE) and Enterprise Edition (EE).
• Partner with global IT, finance, and business stakeholders to translate operational requirements into scalable ERP solutions.
• Manage and prioritize incidents, service requests, and enhancements through Service Desk+, ensuring timely resolution and business continuity.
• Support related QAD capabilities, including the Reporting Framework, Progress 4GL, Browses, and associated business systems.
• Apply strong knowledge of financial processes, regulatory requirements, and reporting standards within a multinational manufacturing environment.
• Lead functional analysis, solution validation, testing, documentation, deployment support, and end-user training.
• Drive continuous improvement initiatives that enhance system performance, process efficiency, controls, and user experience.
• Contribute to major incident management through structured problem-solving, root-cause analysis, stakeholder communication, and corrective actions.
• Demonstrate self-motivation, effective English communication is an added advantage, and the ability to perform in high-pressure, collaborative environments; experience with Epicor, IFS, Sage, Azure DevOps, or JIRA is advantageous.