Job Title: Computer User Support Specialists
Location: Columbia, MD
Employer: 4Consulting, Inc
Position Type: Full Time
Worksite: Remote
Position Summary
4Consulting, Inc is seeking a qualified Computer User Support Specialists to support technology consulting, application development, systems analysis, testing, data management, cybersecurity, infrastructure, or project delivery services for client projects. The selected candidate will perform duties consistent with the client’s project requirements and company delivery standards.
Essential Duties and Responsibilities
The candidate will be responsible for:
- Respond to help desk tickets, troubleshoot user issues, and provide timely support for HSPD-12 credentialing and ICAM-related services.
- Guide users through identity credentialing processes, credential usage, and associated tools while escalating complex issues when necessary.
- Maintain accurate ticket records, spreadsheets, databases, and support documentation while handling sensitive operational information carefully.
- Collaborate with ICAM program stakeholders and team members to resolve issues, communicate updates, and adapt to changing support priorities.
Minimum Qualifications
The position requires:
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Education
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Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or related field, or equivalent combination of education and experience.
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Experience
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Experience in help desk support, customer service, technical troubleshooting, user assistance, or administrative support. The position specifies no more than three years of help desk experience.
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Technical Skills
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Help Desk Support, Ticket Management, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Google Workspace, Database Management, Microsoft Project, Microsoft Visio, Technical Troubleshooting
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Business / Domain Skills
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- Experience supporting Federal Government identity, credential, and access management (ICAM) programs, including HSPD-12 initiatives and GSA USAccess credentialing services.
- Experience providing help desk support for federal identity credentialing processes, including ticket management, issue resolution, user access assistance, credential adoption, and end-user guidance.
- Experience supporting federal identity and credential operations that require accurate handling of sensitive user information, attention to detail, adherence to established procedures, and coordination with ICAM program stakeholders.
- Experience delivering professional customer service, documenting support requests and resolutions, training users on identity credentials and tools, and collaborating with government teams to address changing operational priorities.
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Communication
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Ability to communicate with technical and business stakeholders.
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Documentation
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Ability to prepare project documentation, status updates, and deliverables.
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Work Authorization
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Must be legally authorized to work in the United States. Sponsorship may be considered where permitted by company policy and project requirements.
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Certification Required
None
Travel Required
None
Supervisory Role
No
Preferred Qualifications
- High school diploma or GED, as specified in the position requirements.
- Strong customer service, written communication, verbal communication, and analytical problem-solving skills.
- Attention to detail and ability to manage changing priorities while collaborating with program stakeholders.
Equal Employment Opportunity Statement
4Consulting, Inc is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, citizenship status, immigration status where protected by law, or any other legally protected status. All candidates will be evaluated based on job-related qualifications, experience, skills, availability, and ability to perform the essential duties of the position.
