Google Cloud Platform Support Engineer

Role: Google Cloud Platform Support Engineer
Location: 100% Remote
Experience Level: 3 to 6 years

Interview Mode: Only Inperson Interview in NJ.

Job Description:

We are hiring a Google Cloud Platform Network Support Engineer to join the Google Sunrise.

This role is support-focused, ideal for candidates with 3 to 6 years of experience in IT/network support with exposure to Google Cloud Platform (Google Cloud Platform) networking.

Key Responsibilities:

• Provide L1/L2 support for network-related incidents and service requests on Google Cloud Platform.
• Monitor Google Cloud Platform network infrastructure including VPCs, subnets, firewall rules, Cloud NAT, VPNs, and interconnects.
• Assist in the resolution of connectivity issues, performance degradation, and configuration requests.
• Collaborate with senior engineers to escalate and troubleshoot complex issues.
• Maintain accurate documentation of configurations, incidents, and resolutions.
• Support change management, patching, and incident response procedures.

Required Skills:

• 3 to 6 years of experience in IT or cloud network support.
• Working knowledge of Google Cloud Platform networking components.
• Strong fundamentals in networking: TCP/IP, DNS, VPNs, routing, and firewalls.
• Hands-on experience with Google Cloud Platform console or CLI.
• Good communication, analytical, and troubleshooting skills.

Nice to Have:

• Google Cloud Platform Associate Cloud Engineer or Networking certification.
• Experience in hybrid cloud or multi-cloud environments.
• Familiarity with automation or scripting (e.g., Python, Bash).
• Prior experience supporting cloud infrastructure for enterprise clients.