Google Cloud Platform Technical Support Representative (Networking)

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

GCP
Networking
Technical Support
Virtual Machines
Databases
RESTful API's
Containers
CPUs
Memory
Storage types
GPUs
Latency
Ingress/Egress Traffic
Firewall rules
IPv4
IPv6
GCP Certification
Root Cause Analysis
RCA

Job Details

Role: Google Cloud Platform Technical Support Representative (Networking)

Location: Arizona, OR Austin, TX or Richardson, TX (100% Remote)

Duration: Long Term

Job Description:

Client is seeking a Google Cloud Platform Technical Support Representative (Networking) who is going to handle Support cases on Google Cloud Platform products mainly Networking Shard.

This role will be involved to work on the cases and provide possible solutions to the Customers within SLA.

This role requires close partnership and collaboration with other Customer teams, Cloud Architects, Engineers and Subject Matter Experts.

This role requires working in a 24/7 shift system.

 

Required Qualifications:

At least 2 years of experience in Cloud Technology Qualify

Basic understanding of Virtual Machines, Databases, RESTful API's, Containers, and Software development

Basic knowledge of CPUs, Memory, Storage types, GPUs, and other hardware related components

Networking knowledge such as Latency, Ingress/Egress Traffic, Firewall rules, IPv4/IPv6 addresses and notations, etc.

Experience and desire to work in a Global delivery environment

U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time

Willing to work in shifts (24/7 support needs shift 1.- 12AM to 8 AM pacific time and Shift 2.-4 PM to 12AM pacific time)

Written and verbal communication skills

Candidates preferably(not mandatory) be located within commuting distance of Phoenix, AZ or Austin, TX or Richardson, TX or be willing to relocate to the area.

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education

 

Preferred Qualifications:

Google Cloud Platform Certification - Associate Cloud Engineer/Professional Cloud Architect/ Professional Cloud Developer is preferred

Experience in one or more popular software languages such as Java, C++, Python, terraform etc.

Excellent problem solving and Root Cause Analysis skills.

Good Communication and Analytical skills

Customer interfacing skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.