AI Delivery Lead

Job#: 3026420

Job Description:

The AI Delivery Lead is responsible for partnering with clients to identify high-value AI & GenAI use cases aligned to their business objectives; leading AI readiness; defining client roadmaps; and delivering our AI products end-end from strategy to scaled deployment and operationalization. The person will be the main client contact and is responsible for implementing, deploying, and configuring AI technologies (e.g., LLMs, ML models) and proprietary AI products for specific client requirements. The role blends AI/GenAI solution architecture, client project management, and agile product delivery. This role coordinates with product managers to ensure accurate visibility of latest product features, alignment with roadmap, client project specific documentation, client progress reports, and communications. This position provides operational support to the product team as necessary to launch the new features and relay them to our clients. The lead ensures all projects are staffed with the right resources, AI initiatives delivery measurable results, industry and enterprise standards for security are met, and delivery is made within budget and on time.

Job Duties:

• Serve as the trusted advisor to client executives and leaders on AI delivery and user adoption. Engages between the client and AI product managers to communicate client specific needs, relay project milestones, and align roadmaps
• Managers all client communication and documentation, including but not limited to project plans, timelines, schedules, and development documentation
• Leads cross-functional team and performs Scrum Master activities for Agile development on each client engagement
• Coordinates, tracks, and communicates project risks, issues, actions, and decisions
• Collaborates with project leadership to identify and address potential issues and bottlenecks
• Facilitates allocation of resources, equipment, and materials in collaboration with project managers
• Maintains accurate and up-to-date project documentation in systems of record
• Generates regular reports on project progress, milestones, and potential risks
• Enables clear and effective communication within the project team and across the organization
• Manages vendors and collaborates with team members across projects to meet deadlines and supports transition to managed services or client-owned operations through training, documentation and knowledge-transfer
• Provides additional administrative support as required

Education:

• High School Diploma, or equivalent, required.
• Bachelor's degree, required
  • focus in Information Technology, preferred

Experience:

• Minimum seven (7) to ten (10) years of overall experience, required
• Minimum five (5) years of experience as a client-facing Business Analyst, Project Manager, or Process Improvement specialist in AI, Advanced Analytics, or Data Science engagements. demonstrating progression in complexity, scope, and number of projects managed, required
• Minimum two (2) years of experience in LLM-based solutions including Retrieval-Augmented Generation (RAG), Prompt engineering and evaluation, and Agent-based workflows, MLOps/LLMOps, required.

Certifications:

• Project Management Professional (PMP), required
• Certified ScrumMaster (CSM) / PMI-ACP, required
• Certified Senior Project Manager (IAPM) - CSPM, Program Management Professional (PgMP),PRINCE2 Practitioner, Certified Project Director (CPD), Information Technology Infrastructure Library(ITIL), or PMI Risk Management Professional (PMI-RMP), preferred

AI Technology:

• One (1) or more years of experience with major Cloud (AWS, Azure, or Google) AI/GenAI services and tools. Azure AI (OpenAI, AI Studio, Cognitive Services, Fabric, etc.) experience is preferred.
• Proficient usage of video conferencing software such as Zoom or Teams

Other Knowledge, Skills, & Abilities:

• Strong organizational and multitasking skills
• Superior attention to detail and ability to meet tight deadlines
• Ability to complete complex tasks quickly with minimal guidance
• Strong analytical skills
• Ability to design and improve client processes using AI/GenAI
• Contribute to AI proposal development, client pursuits, and business development
• Ability to work effectively with minimal supervision
• Knowledge of document management best practices
• Ability to travel up to 20%
• Knowledge of industry-specific regulations and standards

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.