Process Improvement Project Manager (HR)

Position Summary

The People Tower Program Management Office is seeking a highly skilled Senior Process Improvement Project Manager to support the Senior Manager of Process Management in leading and executing enterprise-wide HR and People Operations process improvement initiatives.

This role will oversee a portfolio of strategic and operational projects across Talent Acquisition, Organizational Design & Development, Performance Management, Compensation, Benefits, and HR Operations & Analytics. The selected candidate will drive process re-engineering efforts, lead Lean Six Sigma initiatives, and ensure alignment with standardized business architecture and continuous improvement practices.

This position requires a strong blend of project management, Lean Six Sigma expertise, business process modeling, and stakeholder leadership within a complex organizational environment.

Key Responsibilities

Project & Portfolio Management

• Manage and support a portfolio of enterprise-wide HR transformation and process improvement initiatives.

• Develop and maintain project plans, timelines, risk logs, and status reporting.

• Perform cost-benefit analysis and PMO reporting across projects.

• Ensure timely execution and delivery of strategic and operational initiatives.

Process Improvement & Lean Leadership

• Conduct root-cause analysis, value stream mapping, and statistical analysis to identify process inefficiencies.

• Lead Kaizen events and continuous improvement workshops with cross-functional stakeholders.

• Apply Lean Six Sigma methodologies to improve workflow, capacity, quality, and operational efficiency.

• Recommend and implement solutions to enhance productivity, quality, and safety.

Business Process Modeling & Documentation

• Develop and maintain detailed process maps using BPMN standards and MS Visio.

• Create, update, and audit Standard Operating Procedures (SOPs) and process documentation.

• Review process models and organizational charts for alignment with project requirements.

• Facilitate remediation of modeling and documentation issues with Subject Matter Experts (SMEs).

• Establish KPIs and benchmarks to measure program effectiveness and continuous improvement outcomes.

Business Architecture & Governance Support

• Support HR business architecture functions, including capabilities, processes, controls, and KPIs.

• Ensure adherence to standardized work and documentation governance frameworks.

• Identify synergies and gaps across processes to drive standardization and optimization.

Required Qualifications

• Certified Lean Six Sigma Green Belt (required); Black Belt preferred.

• Minimum 7 years of experience in Business Process Modeling and Management, including advanced proficiency in MS Visio.

• Demonstrated experience leading enterprise-level process improvement initiatives.

• Strong project management experience in complex, multi-stakeholder environments.

• Proven ability to conduct root-cause analysis and value stream mapping.

• Experience leading Kaizen or Continuous Improvement events.

• Strong analytical, problem-solving, and decision-making skills.

• Excellent verbal, written, and presentation skills.

Technical Skills

• Advanced proficiency in MS Visio (required)

• Microsoft Office Suite (Word, Excel, PowerPoint)

• Microsoft SharePoint (2010 or higher)

• Microsoft Project (2010 or higher)

• Familiarity with PeopleSoft HCM and/or Oracle HCM

• Experience supporting cloud migration initiatives (preferred)

• Knowledge of public mass transit assets and operations (preferred)