Production Support Engineer w/ .Net at Bartlesville, OK - Onsite Role

Key Skills & Competencies

• Technical Expertise:
• Hands-on experience with Azure services (Function Apps, Storage Accounts, Service Bus, Application Insights, Synapse, Cosmos DB).
• Strong knowledge of .NET / C# development for configuration updates and minor fixes.
• Experience with ServiceNow or similar ITSM tools.
• Familiarity with monitoring tools for proactive issue detection.
• Production Support:
• Prior experience supporting mission-critical applications in a 24x7 model.
• Strong troubleshooting skills with ability to quickly identify root cause and apply fixes.
• Communication & Customer Engagement:
• Excellent verbal and written communication skills for clear stakeholder updates and RCA documentation.
• Strong interpersonal skills with proven experience in customer-facing roles.
• Ability to manage client expectations and provide professional, timely updates during critical incidents.
• Domain & Process Knowledge:
• Awareness of ITIL framework and structured support processes.
• Experience in the Energy sector is a strong plus.

Tools & Technologies

• Azure Services: Function Apps, Storage Accounts, Service Bus, Application Insights, Synapse, Cosmos DB
• Languages: .NET, C#
• ITSM: ServiceNow
• Reporting & Monitoring: Power BI, Azure Monitor, App Insights