Contract W2 Service Now Developer

Role: Sr. ServiceNow Developer
Location: Adelphi, MD (onsite preferred; may be open to 100% remote)

Duration: 4 months base; possible extensions

Interview: 2 rounds

JOB DESCRIPTION:

Job Summary

Seeking an experienced senior ServiceNow developer to join the IT Operations team. The candidate will lead design, development, and configuration of ServiceNow applications to support business processes, primarily in areas such as ITSM, ITAM, SPM etc. Person will collaborate with stakeholders, architects and junior developers to deliver scalable, high-quality solutions while adhering to ServiceNow and ITIL best practices. The position requires strong technical expertise, leadership skills and a commitment to continuous improvement in an Agile environment. This role offers the opportunity to work on impactful projects in a dynamic environment, with potential for remote or hybrid work depending on the organization.

Key Responsibilities

• Design, develop and implement ServiceNow applications, workflows, business rules, client scripts, UI policies and scripted solutions on the ServiceNow platform
• Define and create ServiceNow portal for all IT intake to include but not limited to incidents, problems, IT changes, enhancements, project requests and service catalog
• Configure out-of-box functionalities to meet business requirements, including forms, fields, notifications, access control, reporting and integrations to other systems.
• Integrate ServiceNow with 3^rd party systems via webservices or other API s
• Lead requirements gathering, technical design and solution architecture for new features or enhancements
• Develop and maintain Service Portal components, dashboards, reports and performance analytics
• Perform testing, debugging and troubleshooting of applications; support upgrades and platform maintenance
• Conduct code reviews and enforce coding standards and best practices
• Collaborate with cross-functional teams in Agile/Scrum methodologies to deliver projects on time.
• Stay current with ServiceNow releases, new features and industry trends to recommend improvements

Required Qualifications and Skills

• 5+ years of hands-on ServiceNow development experience, including module configurations and integrations
• Bachelor s degree in computer science, Information Technology or a related field or equivalent experience.

• Certifications
• ServiceNow Certified Application Developer required
• ServiceNow Certified Implementation Specialist in relevant modules (ITSM, ITAM, Service Portal) preferred
• ServiceNow Certified System Administrator is a plus

• Technical Skills
• Proficiency in JavaScript, GllideScript HTML, CSS, XML and AJAX
• Strong experience with ServiceNow tools such as Flow Designs, Business Rules, Script Includes, UI Actions, ACL s, Import Sets, Transform Maps and Service Portal
• Knowledge of web services, JSON and integration technologies
• Familiarity with ITIL processes and ServiceNow modules such as ITSM, ITAM, SPM, GRC, Portal
• Experience with Agile methodologies and version control

• Soft Skills
• Excellent problem-solving abilities
• Strong communication skills
• Stakeholder collaboration
• Ability to work independently or lead small teams

Preferred Qualifications

• Experience technically leading ServiceNow implementation, upgrades and projects
• Knowledge of advanced features like Virtual Agent, Predictive Intelligence or Performance Analytics
• Background in full-stack development or related platforms