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Amazon Connect Product Manager

Plano, TX, US • Posted 10 hours ago • Updated 10 hours ago

Contract W2

12 Months

Travel Required

On-site

$60 - $70/hr

Percient Inc.

Fitment

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Job Details

Skills

Amazon Connect
AWS

Summary

Job Title: Amazon Connect Product Manager

Location: Plano, TX ( Local to any JPMC office as in-person interview required)

Job Description:

Proven enterprise product management experience defining, launching, and supporting complex software or customer experience products
Strong ability to translate business objectives, customer needs, and operational constraints into clear product strategy, roadmaps, and prioritized requirements
Hands-on experience partnering with engineering, architecture, operations, and business stakeholders to deliver cloud-based platforms and integrations
Experience leading product discovery, migration planning, adoption, and cost/performance optimization initiatives
Working knowledge of Agile delivery, backlog management, release planning, SDLC practices, and source-control enabled delivery workflows
Track record of driving high-impact, reliable, and scalable outcomes in complex enterprise environments
Data-driven approach to product decisions, including KPI definition, analytics, customer feedback, experimentation, and benefits realization
Experience defining user journeys, process flows, APIs/integration requirements, and acceptance criteria for technical delivery teams
Preferred: Product Management certification such as CSPO, Pragmatic, or equivalent; cloud platform familiarity including AWS is beneficial
A big plus: Amazon Connect/contact center exposure, omnichannel service operations, telephony, IVR, WebRTC, and agent/customer experience familiarity
Ability to leverage AI capabilities (e.g., GenAI-assisted discovery, market/customer analysis, prioritization, automation, and insight generation) to accelerate product outcomes

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91163689
Position Id: 9055660
Posted 10 hours ago

Company Info

About Percient Inc.

We are a new age Startup with deep expertise and leadership roots in Servicing Fortune 100 companies. We are an Information Technology & Software Services firm that delivers high quality, outcome based, and cost-effective services to customers globally.

Whether it is our philosophy of 'Trust & Transparency', 'Putting People First Always' or our passion to 'Inspire Outcomes', infusing pragmatism in every intent, giving priority to voice of customers or employees and having an intense focus to Quality of Engagements & Outcomes is at the heart of the Percient belief system.

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Ravi Kumar

Recruiter @ Percient Inc.

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