Job Description | iPad Refresh Support Technician Duration: 6-12 months) + possibility to extend Ideal start date: Asap Location: Pineville, Kentucky What will you be doing? Position Overview: The Client is seeking one customer-focused iPad Refresh Support Technician to guide users step by step through enterprise iPad setup and refresh appointments in Pineville, Kentucky. This is a six-month contract assignment anticipated to begin ASAP. The technician will provide patient, one-on-one assistance to users with varying levels of technical experience and will work alongside experienced end-user computing staff using established work instructions. Responsibilities: - Guide users step by step through scheduled enterprise iPad setup and refresh appointments.
- Assist with device enrollment, Wi-Fi connectivity, and managed-device setup.
- Support Microsoft Company Portal, multifactor authentication (MFA), and Microsoft Authenticator configuration.
- Install and validate required business applications, user logins, and device access.
- Assist users with home-screen configuration required for business use.
- Troubleshoot basic connectivity, authentication, application, and device-management issues.
- Follow detailed checklists and accurately document completed work, exceptions, and escalations.
- Provide professional, patient, one-on-one support to users with varying levels of technical experience.
Qualifications: - Strong working knowledge of Apple iPads and iOS/iPadOS.
- Experience supporting multifactor authentication (MFA), Microsoft Authenticator, Microsoft Company Portal, and managed devices.
- Ability to install, configure, and validate business applications.
- Strong troubleshooting skills involving connectivity, authentication, and device-management issues.
- Ability to follow a detailed checklist and accurately document completed work or escalations.
- Professional, patient, and comfortable providing one-on-one user support.
- Ability to work onsite in Pineville, Kentucky for the duration of the assignment.
- Preferred: Experience with enterprise mobile device management.
Tools and Technologies: - Apple iPad and iOS/iPadOS
- Microsoft Company Portal
- Microsoft Authenticator and multifactor authentication (MFA)
- Enterprise mobile device management tools
- Wi-Fi and managed-device enrollment tools
- Business application installation and validation tools
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