About Cogent Infotech
At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.
Title: Salesforce Administrator - Applications Analyst
Location: Nashville, TN
Employment Type: 6+Months
Onsite Role
Position Summary
This position will provide primary application functional/technical support for the Salesforce (hub Nashville & HR Benefits) application within the Service Applications division for Metro ITS.
Key Responsibilities
- Application support for assigned systems (hub Nashville, HR Benefits).
- Manage the day-to-day enterprise application functionality, including system administration and system configuration for the applicable systems.
- Support Salesforce Service Cloud administration, including configuration of objects, fields, page layouts, flows, and record types.
- Support customer requests for configuration, implementation, and enhancement.
- Troubleshoot and resolve enterprise application issues for supported systems.
- Application testing, including the development of test plans and test cases and troubleshooting the application.
- Application training for supported applications (coordination, scheduling, instruction, preparation)
- Data management and monitoring, including archiving and purging processes where appropriate, monitoring/reviews of data or jobs queues and jobs, preparation and request of data updates outside operational user’s security, copying/backup processes.
- Schedule and distribute reports as requested (administration, monitoring/reviews, requesting.)
- Support and maintain application interfaces/integrations as needed.
- Quarterly Salesforce software release analysis, preparations and testing.
- User profile and license audits for assigned systems.
- Review current business processes and make recommendations for process improvement.
- Support project manager and team in configuration, implementing and maintaining of enterprise applications being implemented.
- Assist in researching selected enterprise applications functionality and apply identified information where appropriate.
- Prepare requirements using interviews, document analysis, requirements workshops, business process descriptions, business analysis, tasks, and workflow analysis.
- Project task and analysis work for enhancements and/or issues related to customer and vendor applications.
Required Qualifications
- 2+ years of Salesforce Administration experience including configuration of objects, fields, page layouts, flows, record types, user profiles and permissions
- 2+ years of business analyst or system administration experience in a software application or system matching up with the typical duties above for skill sets and experience.
Licenses/Certifications Required
- Valid Class D Driver''''s License
Cogent Infotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply
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At Cogent Infotech, your ideas matter. Join a purpose-driven organization that celebrates diversity, encourages collaboration, and invests in your future.
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