Job Title: Program/Operations Manager – Hardware Accessories (Cellphone Screen Protection)
Location: Mountain View, CA – Onsite
Full Time Role
JOB DESCRIPTION:
This role is a balanced hybrid of partner operations & contract program management and technical hardware lifecycle execution.
Approximately 50% of the role is dedicated to managing the technical certification, stage-gates, and testing validation for Cellphone Screen Protection and related hardware accessories.
The remaining 50% encompasses end-to-end general partner project management, including executing partner legal agreements (such as Exhibit A, Exhibit B),, preparing executive presentation materials and program status readouts, tracking partner readiness deliverables, coordinating sample/NCU logistics, and maintaining operational data hygiene.
- Partner Operations & Contract Management
Executing Exhibit A/Exhibit B agreements, managing NDAs, enforcing security gates, managing CAD distribution, and overseeing partner communications.
- Executive Reporting & Storytelling
Building VP/Director-ready presentation decks, visual milestone scorecards, risk registers, and leadership briefings.
- Screen Protection & Technical Certification
Driving Gate 3 testing milestones, validating biometric/display compatibility, managing ball-drop/scratch reliability, and triaging partner defect logs.
- Hardware Program Management & NPI
Managing annual refresh schedules, coordinating net-new category launches, tracking critical paths, and mitigating schedule risks.
- Logistics, Dogfooding & Operations
Managing NCU sample demand forecasting, running internal dogfooding user trials, tracking POs/incentives, and maintaining master trackers.
- Market Research & Portfolio Strategy
Conducting competitive gap analysis, identifying regional market opportunities, and evaluating prospective OEM/ODM partners.
MINIMUM QUALIFICATIONS:
- Education: Bachelor’s degree in Business Administration, Operations, Mechanical/Electrical Engineering, Computer Science, or equivalent practical experience.
- Experience: 3–5+ years of experience in Partner Operations, Technical Program Management (TPM), Hardware Project Management, or Consumer Electronics Lifecycle Management.
- Operational Execution: Proven experience managing multi-step operational workflows, execution processes (e.g., SOWs, Exhibits, NDAs), and enforcing security/compliance gates.
- Executive Communication & Storytelling: Proven ability to create polished, executive-ready presentation decks (Google Slides / PowerPoint) that synthesize complex technical data, schedules, and partner statuses for leadership reviews.
- Hardware Lifecycle & Stage-Gates: Demonstrated experience tracking hardware development lifecycles (NPI, stage-gate processes such as EVT/DVT/PVT/Gate 3 certification) and coordinating sample testing logistics.
- Partner-Facing Leadership: Track record managing external tier-1 brands, ODMs, or suppliers, including facilitating operational syncs, tracking deliverables, and resolving cross-functional blockers.
- Tooling & Data Hygiene: Proficiency with workflow and spreadsheet tools (Smartsheet, Google Sheets/Docs/Slides) to maintain trackers, logs, and executive reports.
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