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Produt Owner/Manager

Minnetonka, MN, US • Posted 30+ days ago • Updated 28 days ago

Contract Corp To Corp

Contract W2

No Travel Required

On-site

Depends on Experience

K-Tek Resourcing LLC

Fitment

Dice Job Match Score™

⏳ Almost there, hang tight...

Job Details

Skills

ServiceNow
Product Strategy
Roadmaps
CSM
CMDB

Summary

Please find the job description (JD) below.

Job Title : ServiceNow Product Owner – CSM

Location : Minneapolis, MN

Job Summary

We are seeking an experienced ServiceNow Product Owner with strong expertise in Customer Service Management (CSM) to drive product strategy, roadmap planning, and delivery. The ideal candidate will act as a bridge between business stakeholders and technical teams, ensuring scalable solutions aligned with business goals while maintaining an efficient Agile delivery process on the ServiceNow platform.

Key Responsibilities

Define and manage the product roadmap for ServiceNow CSM aligned with business objectives
Own and maintain a prioritized product backlog with clear, actionable user stories
Collaborate with cross-functional teams including developers, business analysts, and stakeholders
Drive Agile ceremonies such as sprint planning, reviews, and retrospectives
Ensure timely delivery of scalable and high-quality solutions
Coordinate User Acceptance Testing (UAT) and product demonstrations
Facilitate communication between business and technical teams
Monitor product performance and recommend enhancements
Support change management initiatives including training materials, user guides, and communication plans
Ensure smooth adoption of new tools and processes across teams

Required Qualifications

Experience

5+ years of experience as a Product Owner
Strong experience working with ServiceNow, especially CSM and CMDB

Platform Expertise

In-depth knowledge of:
- Customer Service Management (CSM)
- Configuration Management Database (CMDB)
- Service Portal
- Workflow Automation
- Performance Analytics
- Integrations

Agile & Methodologies

Strong understanding of Agile/Scrum frameworks
Experience with backlog management, sprint planning, and user story creation
Familiarity with SAFe methodology

Technical Skills

Understanding of APIs and system integrations
Basic scripting knowledge (JavaScript preferred)
Experience with reporting and analytics tools

Certifications

ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM) preferred

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10411276
Position Id: 8905221
Posted 30+ days ago

Company Info

About K-Tek Resourcing LLC

Vision

To be a trusted partner and advisor to our customers

Mission

At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.

Who We Are & What We Do

K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years. We have been consistently achieving a growth of 30% Year on Year. We have an extensive experience of working in domains including BFSI, Retail, Healthcare and Pharma, Oil & Gas, Travel & Hospitality and Insurance. The technologies we service are IT Infrastructure, Mobile Technologies, Cloud & Big Data Solutions. We understand the needs of our customers and provide them with customized solutions and resources with the tenet of being the "First Time Right".

Values

-Commitment to our customers success through Integrity

-Excellence through Quality

-Growth through customer value creation

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