Solution Architect (Amazon Connect)
Laiba Technologies LLC
Dice Job Match Score™
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Job Details
Skills
- amazon connect
Summary
Job Title: Solution Architect – Amazon Connect / Voice (UCC Tools)
Location: Seattle, WA (Hybrid)
Experience Required: 15+ Years
Job Summary:
We are seeking an experienced Solution Architect with strong Amazon Connect and AWS Contact Center expertise to design scalable, secure, and high-performing cloud voice solutions. The ideal candidate will work with business, product, and engineering teams to define contact center architecture, optimize customer experiences, and lead AWS modernization initiatives.
Required Skills:
Amazon Connect – Hands-on experience designing and implementing cloud contact center solutions.
AWS Architecture – Strong knowledge of AWS services, security, scalability, and best practices.
AWS Lambda & Lex – Experience integrating serverless services and conversational AI solutions.
Connect Flows & IVR Design – Ability to build call routing, self-service, and customer journey solutions.
Contact Lens – Experience with Amazon Connect analytics and customer interaction insights.
API Integrations – Experience integrating Amazon Connect with enterprise applications.
Solution Architecture – Strong experience creating architecture designs, roadmaps, and technical documentation.
Contact Center Transformation – Experience leading migration and modernization initiatives.
Key Responsibilities:
Design end-to-end Amazon Connect architectures aligned with business goals.
Define contact center strategies with business stakeholders and engineering teams.
Develop scalable, secure, and highly available AWS voice solutions.
Design IVR, routing, self-service workflows, and customer experience improvements.
Recommend AWS services and integrations to enhance omnichannel engagement.
Lead architecture reviews, technical discussions, and modernization efforts.
Ensure solutions follow AWS security, governance, and compliance standards.
Provide technical leadership during implementation and migration projects.
Create architecture documentation and present solutions to technical and executive teams.
Must Have:
15+ years of IT experience with strong Solution Architecture background.
Deep expertise in Amazon Connect and AWS Contact Center solutions.
Experience designing enterprise-level cloud voice platforms.
Strong communication and stakeholder management skills.
- Dice Id: 91078931
- Position Id: 9095932
- Posted 1 day ago
Company Info
About Laiba Technologies LLC
Laiba Technology is one of the premier US based IT company. Our corporate office is in USA ,Dubai ,India. We serve government and commercial clients . We provide Software Development,Revenue Cycle Management, Staff Augmentation ,Software Support ,Corporate training etc. We have staffed thousands of contract and full time positions across multiple industries and skill sets. We have steadily grown through word of mouth referrals.
Laiba Technology is one of the reliable and fastest growing Software company serving client globally across the world. The demand for SEO/SMO/PPC, website design and development services and Software solutions worldwide has helped fuel the rapid expansion of We are in international market, where there is great requirement for businesses to increase their online publicity to spur financial growth.
We offer several innovative learning methods and delivery models to cater the unique requirements of a global customer base.
We also provide corporate training's on various cutting edge technologies. We have a team of Certified Trainers with minimum 10+ years of Industry background. Our Training courses are for individuals as well as for corporate. We also undertake customization of the courses as per client requirement.
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