Microsoft Intune / Endpoint Support Engineer

Microsoft Intune / Endpoint Support Engineer
Bellevue WA
Full-Time Position

Job Description

We are looking for a skilled Microsoft Intune / Endpoint Support Engineer with strong experience in endpoint management, device administration, troubleshooting, and customer technical support. The ideal candidate will have hands-on expertise with Microsoft Intune, MDM/MAM, Windows Autopilot, endpoint security, application deployment, and Windows update management.

The candidate should possess excellent communication skills and be comfortable working directly with customers and cross-functional technical teams to investigate and resolve complex technical issues.

Key Responsibilities

• Provide technical support to customers through telephone, email, and chat, ensuring professional and effective communication.
• Gather information quickly, communicate next steps and status updates, and build customer confidence throughout the support process.
• Troubleshoot and resolve complex customer technical issues using established troubleshooting tools and methodologies.
• Review, investigate, and resolve technical issues by collaborating with internal and cross-functional teams.
• Work closely with engineering, product, and support teams to identify and resolve recurring technical problems.
• Participate in technical communities, knowledge-sharing sessions, and peer delivery discussions.
• Complete technical training and readiness programs to maintain and enhance product knowledge.
• Identify potential product defects and provide detailed feedback to senior engineers.
• Contribute to continuous improvement of products, processes, and support practices.
• Provide end-user support for Windows devices, mobile devices, applications, and endpoint management solutions.

Technical Skills & Experience

Microsoft Intune & Endpoint Management

• Strong hands-on experience with Microsoft Intune.
• Extensive experience with Mobile Device Management (MDM) and Mobile Application Management (MAM).
• Experience managing device enrollment and endpoint lifecycle management.
• Experience onboarding and offboarding Windows, iOS, macOS, and Android devices using Microsoft Intune.
• Create, maintain, update, deploy, and remove Intune configuration policies.
• Experience with:
  • Device Restriction Policies
  • Wi-Fi Profiles
  • Domain Join Profiles
  • Configuration Profiles
  • Endpoint Security Policies

Windows Autopilot

• Extensive experience designing, implementing, and managing Windows Autopilot with Microsoft Intune.
• Experience with device provisioning, deployment, enrollment, and troubleshooting using Autopilot.