Job Title: Genesys Cloud CX Engineer
Duration: 6+ months
Location : Remote - 100%
Key Responsibilities:
Configure and implement Genesys Cloud CX solutions supporting core contact center functions such as IVR, call flows, routing, queues, permissions, and reporting.
Support the build and deployment of a browser-based agent desktop with standard call control functionality and queue/routing visibility.
Assist with inbound and outbound voice routing, skills-based routing, callback, and queue configuration.
Support telephony setup and basic integration activities, including carrier connectivity, SIP concepts, and call handling configuration.
Participate in implementation activities such as solution configuration, testing, issue resolution, cutover support, and production stabilization.
Work with client stakeholders and delivery teams to validate requirements, configure the platform, and support a smooth transition into operations.
Develop and maintain configuration documentation, implementation notes, test results, and basic support materials.
Troubleshoot platform, routing, and telephony issues and collaborate with team members to resolve defects efficiently.
Support reporting and operational visibility needs through standard Genesys Cloud reporting and data output capabilities.
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