Job SummaryAs a NetApp Systems Engineer, you are part of a team that is responsible for hardware implementation, OS implementation, analysis, evaluation, testing, debugging, and troubleshooting in support of NetApp's engineering labs & datacenters. You will work closely with cross-functional teams to understand and address customer needs, develop implementation plans, and execute on those plans.
Essential Functions:
System Engineers are responsible for a wide range of functions and expertise. As a part of a team, you will help to ensure that team objectives, ticket Service Level Agreements (SLA), and project deadlines are met. The essential functions of the team include:
- Plan, design, implement, and lead hardware & software installation projects.
- Analyze, test, troubleshoot, and debug hardware & software.
- Plan, conduct and direct the analysis of business problems to be solved. May work with technical teams, to understand functional business needs and jointly develop solutions.
- Problem diagnosis and resolution.
- Ensure client satisfaction and client management.
- Reporting to customers and management on status, resources need, and projected outcomes.
Job Requirements- Good oral and written communication skills.
- Ability to work collaboratively with other Information Systems Engineering team members to meet deadlines; ability to work independently as well.
- Strong aptitude for learning new technologies and understanding how to utilize them in a development environment.
- Ability to follow standard engineering principles and practices.
- Creative approach to problem-solving.
- Ability to handle multiple tasks concurrently with competing deadlines.
Responsibility and Interaction:- Responsibility:
- The tasks you will be individual responsible for will be well defined, utilize and build on an understanding of standard principles and practices within a team environment. Below are some examples:
- Rack and stack hardware per vendor supported configurations.
- Install HBA/PCI cards.
- Cable hardware.
- Load an operating system on a server and configure network services.
- Provide onsite physical assistance for remote engineers.
- Maintain an asset database.
- Interaction:
- This individual interacts with development engineers, quality assurance engineers, the direct manager, and the technical team on assigned projects, and may communicate with employees in other functions as required.
- Working in a global company this may include working with engineers in different parts of the world and timezones
- Regular and detailed direction is provided, as well as ongoing review of activities and priorities.
- The ideal candidate will be an important contributor to team projects.
Preferred Technical Skills:- Server:
- Operating Systems: Unix, Linux, Windows
- Should be proficient with CLI for Linux and Unix
- Hardware: Installation and troubleshooting
- SAN & NAS
- Storage:
- Operating Systems: NetApp Ontap
- Hardware: Installation and troubleshooting
- RAID
- SAN
- NAS
- Infrastructure:
- Networking:
- Terminal Servers: Lantronix
- Fiber Channel: Brocade and Cisco
- Working with PDU's
- Virtualization:
- Containerization
- Docker
- Kubernetes
- OpenShift
- Scripting:
- Perl, Python, Expect, Bash
- Microsoft Office Suite
- Outlook
- Excel
- PowerPoint
- Word
Education & ExperiencePrior work experience is required; 2+ years' experience preferred.
Compensation:
The target salary range for this position is 70,550 - 105,600 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
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