Application Analyst

RESPONSIBILITIES:
Kforce has a client that is seeking an Application Analyst in Portland, OR.

Overview:
The Application Analyst - POS Operations resources will support the pilot and rollout of a newly implemented Point of Sale (POS) system for a company across approximately 120 West Coast retail stores. This is a hands-on technical role supporting a large-scale store rollout. The team is lean, and they need an analyst who can independently triage, investigate logs, and resolve issues in a new POS environment with limited documentation. This role is higher than a traditional support center position and requires strong troubleshooting capabilities across applications, hardware, and store-level operations.

Key Responsibilities:
* Support pilot and phased rollout of new POS system in over 120 retail stores
* Perform advanced triage of POS incidents and operational issues
* Analyze system and application logs to identify root cause
* Troubleshoot POS software and hardware integration issues
* Partner with store teams and internal support teams to resolve escalations
* Provide stabilization support during rollout waves
* Document findings, recurring issues, and resolution steps
* Participate in on-call rotation (approximately 1 week every 4 weeks)

REQUIREMENTS:
* 3-7+ years of experience supporting retail POS systems or similar application environments
* Strong hands-on troubleshooting experience in POS or retail systems
* Ability to independently triage and resolve issues without relying on extensive documentation
* Experience analyzing logs and performing root cause analysis
* Experience supporting on-premise (non-cloud) environments
* Familiarity with POS hardware including terminals, scanners, and peripherals
* Working knowledge of Java-based applications
* Comfortable operating in a fast-paced rollout environment
* Ability to manager priorities in high urgency environments
* Strong collaboration skills while also being able to work independently

Preferred Qualifications:
* Experience with Toshiba POS systems or similar retail platforms
* Experience supporting multi-store retail rollouts
* Background supporting specialty retail environments (e.g., jewelry or similar verticals)
* Prior experience working closely with operations and field support teams

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.