Telecom Engineer II
Contract W2
Contract Independent
Remote
$60.45/hr
Vaco by Highspring
Fitment
Dice Job Match Score™
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Job Details
Skills
Summary
Qualifications
- Bachelor’s in Computer Information Systems, Telecommunications, or related field
- 5+ years of relevant experience
- Preferred certifications: NICE CXOne, CCNA-Collaboration
- Strong communication and ability to work under pressure
Technical Skills
- Expert in NICE CXOne and complex telecom environments
- Experience with PBX, gateways, voicemail, call recording, WAN/LAN, VoIP/SIP, TCP/IP, routers, SBCs, switches, firewalls, DNS, DHCP, Citrix
- Strong scripting, troubleshooting, documentation, and leadership
Responsibilities
- Lead design and implementation of contact center infrastructure (40%)
- Evaluate and propose tech/process improvements (25%)
- Maintain expert-level system integration knowledge (20%)
- Provide 24/7 support for telecom infrastructure (10%)
- Perform additional duties as needed (5%)
Additional Details
- Support NICE CXOne scripting and Cisco migration
- Handle system patching, upgrades, and break/fix tasks
- Vendor interaction for improvements and resolution
- On-call support required via company-issued smartphone
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10115369
- Position Id: 482447
- Posted 4 hours ago
Company Info
About Vaco by Highspring
Vaco is the Talent Solutions division of Highspring, a leading global professional services organization. With expertise in Accounting and Finance, Technology and Digital, and Human Resources and Operations, Vaco provides Contract Staffing and Direct Hire solutions. Vaco’s parent company, Highspring, helps clients with two additional integrated service offerings: Consulting and Managed Services. With more than 10,000 employees across more than 45 offices worldwide, Highspring gives partners the agility to thrive, address challenges, and seize opportunities in a rapidly changing world. Get to know us at vaco.com.
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