Join a high-impact Technical Program Manager role where you will help shape the future of operations tooling and rider experience for a cutting-edge autonomous mobility platform. This position offers the opportunity to lead complex, cross-functional programs that improve fleet efficiency, strengthen reliability, and enhance both internal operations and customer-facing experiences.
Responsibilities
- Own end-to-end delivery across two major portfolios: operations tooling and rider/vehicle experience.
- Serve as the main point of contact for milestone updates, executive communication, and program status across stakeholders.
- Drive execution for initiatives that do not have a dedicated program manager and partner closely with owners on shared workstreams.
- Coordinate with engineering, product, autonomy, and operations teams to align scope, sequencing, and dependencies.
- Identify risks, blockers, and gaps early, then work to resolve or escalate them quickly.
- Support quarterly planning by helping teams prioritize work, clarify tradeoffs, and surface any unfunded efforts.
- Track operational metrics tied to fleet efficiency and reliability, and ensure programs are accountable to measurable outcomes.
- Evaluate the structure of programs within each portfolio and recommend improvements when needed.
Skills
- 6+ years of experience in engineering program management or a related technical leadership role.
- Experience managing complex, cross-functional programs from planning through delivery.
- Background in operational or operator-facing tooling such as fleet systems, dispatch, remote assistance, logistics, or support platforms.
- Experience with consumer-facing product development, ideally including mobile applications.
- Working knowledge of autonomy, robotics, or another safety-critical technical environment.
- Strong ability to influence across teams without direct authority.
- Advanced Jira skills for backlog management and dependency tracking.
- Excellent written, verbal, and presentation communication skills for both technical and executive audiences.
- Ability to bring structure to ambiguous work and keep programs moving in a fast-paced environment.
- Strong analytical and problem-solving skills with a continuous improvement mindset.
Preferred Skills
- Experience in ridesharing, delivery, logistics, or marketplace environments.
- Experience building programs and processes from the ground up.
- Background in consumer mobile at scale, including accessibility and localization considerations.
- Experience managing both internal tooling and customer-facing product work.
- Experience supporting the move from limited deployment to commercial-scale operations.
- PMP or an equivalent certification.
- Ability to collaborate with technical and business partners in a highly matrixed environment.
Horizontal Talent is committed to fostering a diverse, equitable, and inclusive workplace where people of all backgrounds can thrive. We value different perspectives, experiences, and approaches, and we encourage qualified candidates to apply.
By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.
Please apply through this online posting or by visiting our Job Board at Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $49 - $85 per hour based on qualifications and experience.
