We are looking for Senior Production Support Engineer for our client in Richmond, VA
Job Title: Senior Production Support Engineer
Job Location: Richmond, VA
Job Type: Contract
Pay Range: $51.00hr - $56.00hr
Job Overview:
Our client is seeking a highly motivated Java & Golang Production Support Engineer to provide L2/L3 support for business-critical applications. The candidate will be responsible for monitoring, troubleshooting, incident management, root cause analysis, and ensuring high availability of applications running in cloud and containerized environments. The ideal candidate should have strong experience in Java and/or Golang applications, production support processes, cloud technologies, and DevOps practices.
Mandatory Areas:
- Java Production support (L2/L3) 6-8 years.
Must Have Skills:
- Java.
- Golang.
- Python.
- Database (Oracle, MySQL, MongoDB, Redis, PostgreSQL).
- Monitoring skills - Datadog and Splunk.
Key Responsibilities:
- Provide L2/L3 production support for Java and Golang-based applications.
- Monitor application health, performance, and availability.
- Investigate and resolve production incidents within SLA timelines.
- Perform root cause analysis (RCA) and implement preventive measures.
- Troubleshoot application, middleware, database, and infrastructure issues.
- Analyze logs and metrics using monitoring tools.
- Support production releases, deployments, and change management activities.
- Coordinate with Development, QA, Infrastructure, SRE, and Business teams during incidents.
- Participate in on-call support and major incident management.
- Automate repetitive support activities using scripting and tools.
- Ensure compliance with operational and security standards.
- Ability to drive production defect resolution and cross-team action plans to closure.
- Production leadership and end-to-end operational ownership.
Required Technical Skills:
Programming: Strong experience in Java (Spring Boot, Microservices), good experience in Golang, and REST API development and troubleshooting.
Cloud & Containers: AWS (EC2, ECS/EKS, S3, CloudWatch, IAM).
Monitoring & Logging: Datadog, Splunk.
Database: Oracle, PostgreSQL, MySQL, MongoDB.
DevOps & CI/CD: Git, Bitbucket, Maven, ArgoCD, Tekton, Helm.
Messaging: Kafka.
Scripting: Shell/Bash, Python (preferred).
Production Support Skills:
- Incident Management.
- Problem Management.
- Change Management.
- Release Support.
- Root Cause Analysis (RCA).
- ServiceNow/Jira Ticket Handling.
- SLA & KPI Monitoring.
- Major Incident Coordination.
Preferred Qualifications:
- Experience supporting microservices architecture.
- Experience with AWS cloud-native applications.
- Knowledge of SRE concepts and observability.
- Experience working in healthcare, insurance, or enterprise environments.
Soft Skills:
- Strong analytical and troubleshooting skills.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced production environment.
- Ability to communicate effectively with stakeholders and coordinate with multiple teams.
- Strong ownership and problem-solving mindset.
Nice to Have:
- HashiCorp Vault.
- Istio Service Mesh.
- Terraform.
- Ansible.
- Kubernetes administration.
- AI/Automation for operational support.
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Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
