Business Analyst/Digital & Payments

Overview

POSITION SUMMARY:

Business focused role managing requests and requirements. Works cross functionality to define product roadmaps, enhancements, and system requirements. Liaison between technical delivery teams and business product leads. This role will work closely with all areas of the organization but extensively with SVP - Digital Transformation and Payments, IT, Operations, Member Benefit Team, and Consumer Services as needed to support the Digital Transformation and Payments roadmap.

GREENSTATE CULTURE:

At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities.

Salary range for this position is $103,793.30 - $121,346.42/yr with a progressive benefit package.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change.

1. Adheres to the Credit Union\'s core values and Service Standards in conducting GreenState\'s mission and vision.
2. Demonstrates a positive member service (internal and external) focus at all times.
3. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
4. Ensures confidentiality of member information.
5. Supports a diverse and inclusive work environment.
6. Works with SVP, Digital Transformation and Payments to execute initiatives on the 3-year roadmap for GreenState's Digital and Payments roadmap.
7. Has business unit knowledge in one or more areas of assigned products / systems and participates in business units\' discussion, new product reviews and evaluations
8. Identifies opportunities for business unit improvement for new or existing items within or related to the scope of the wider Digital Transformation and Payment roadmap.
9. Acts as a primary point of contact for business units; manages new requests, ensures requirements documented, oversees delivery of roadmap items.
10. Collaboration with Program and Change Management team for organizational approval and communication of ideas for approval.
11. Manages project documentation such as requirements, specifications, and requirements.
12. Works closely with business units and IT to ensure product aligns with user experience best practices and GreenState standards
13. Defines success for individual Digital Transformation and Payment roadmap initiatives, develops business cases, reports ongoing metrics, and communicates project updates to the SVP, Digital Transformation and Payments
14. Supports requirements, testing, coordinating, sign-off and front-end UI design and configuration
15. Responsible for developments and / or delivery of metrics
16. Develops learning plans and coordinates with Training, Marketing, and Department Heads to inform and train employees on Digital Onboarding products and services.
17. Perform administrative / operational duties for digital products and services
18. Works to improve channel convergence and strive for a consistent internal and member experience across channels.
19. Other duties as assigned

EXTERNAL VENDORS/CONTACTS

• Maintains effective relationships and ensure quality service is provided from third party processors and technology partners.
• Builds and maintains relationships with key partners and stakeholders.
• Keeps informed of new developments or ideas in the industry through reading relevant articles/publications, attending conferences, etc.

SECURITY/COMPLIANCE

• Ensures compliance with credit union policies and federal regulations.

Qualifications

1. Bachelor's degree plus a minimum of 5 years of experience in a credit union or financialinstitution.
2. At least 2-3 year of digital / systems experience in a financial institution preferred
3. Ability to work independently as well as with a team.
4. Strong interpersonal and leadership skills.
5. Strong written and oral communication skills. Ability to effectively communicate with all levels of the organization and other key constituents.
6. Strong analytical and problem-solving skills.
7. Ability to create relationships and collaborate effectively with internal employees, outside contacts, and membership.
8. Passion for innovation.
9. Strong organization skills.
10. Highly curious and desire to make things better.

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