ServiceNow Design Analyst

Location: Remote
Type: C2H
Experience: 5–7 Years

Job Summary

We are looking for an experienced ServiceNow Design Analyst with strong hands-on experience in ServiceNow ITSM, workflow design, service catalogs, portals, and user experience. The ideal candidate will translate business requirements into intuitive, scalable ServiceNow solutions using UX, Human-Centered Design, and Design Thinking principles.

Key Responsibilities

• Design and implement ServiceNow ITSM workflows, catalogs, forms, and service portals.
• Gather and analyze business requirements and translate them into functional and technical ServiceNow solutions.
• Design intuitive user experiences across ServiceNow applications and self-service channels.
• Create wireframes, prototypes, user flows, and customer journey maps to support solution design.
• Apply UX Design, Human-Centered Design, and Design Thinking methodologies to ServiceNow solutions.
• Collaborate with business stakeholders, product owners, developers, architects, and implementation teams.
• Analyze existing workflows and identify opportunities for process improvement, automation, and user experience optimization.
• Support ServiceNow implementations and enhancements from requirements gathering through design, development, testing, and deployment.
• Work effectively within SIAM (Service Integration and Management) environments and coordinate requirements across multiple service providers.
• Manage multiple initiatives simultaneously while working independently and maintaining delivery timelines.
• Perform analytical and problem-solving activities to identify root causes and recommend effective solutions.

Required Qualifications

• 5–7 years of ServiceNow design and implementation experience.
• Minimum 5 years of hands-on ServiceNow ITSM and workflow design experience.
• Strong experience designing and enhancing:
  • ServiceNow Workflows
  • Service Catalogs
  • Forms
  • Service Portals
  • ITSM processes
• Experience with UX Design or Human-Centered Design methodologies.
• Strong understanding of Design Thinking principles.
• Hands-on experience creating wireframes, prototypes, user flows, and customer journey maps.
• Familiarity with SIAM environments.
• Strong analytical and problem-solving skills.
• Ability to independently manage multiple initiatives and priorities.
• Strong experience gathering business requirements and translating them into technical/functional solutions.
• Excellent communication and stakeholder collaboration skills.