Our cleint looking for a ServiceNow Architect who will use their knowledge and experience of the
ServiceNow produce to architect a solution that meets the ITSM, ITAM and change management needs
of IT projects across DC.
The Office of the Chief Technology Officer (OCTO) is the central technology organization of the District
of Columbia Government. OCTO develops, implements, and maintains the District s technology
infrastructure; develops and implements major enterprise applications; establishes and oversees
technology policies and standards for the District; provides technology services and support for District
agencies, and develops technology solutions to improve services to businesses, residents and visitors in
all areas of District government.
As a ServiceNow Architect, you will be responsible for leading the design, development, and
implementation of ServiceNow solutions within our organization. You will collaborate with stakeholders
to understand business requirements and translate them into technical solutions leveraging the
ServiceNow platform. This role requires a deep understanding of ServiceNow capabilities, best practices,
and a strong ability to architect solutions that meet the organization's needs.
Key Responsibilities:
1. Solution Architecture: Design end-to-end ServiceNow solutions that align with business objectives and
requirements. Develop technical architecture, data model, integrations, and workflows to support
business processes.
2. Technical Leadership: Provide technical leadership and guidance to development teams, ensuring
adherence to best practices, standards, and methodologies. Mentor team members on ServiceNow
platform capabilities and implementation strategies.
3. Requirements Analysis: Collaborate with stakeholders to gather and analyze business requirements.
Translate requirements into technical specifications and design documents.
4. Platform Development: Develop the ServiceNow platform using JavaScript, GlideScript, HTML, and
CSS to meet specific business needs. Configure workflows, forms, UI policies, and catalog items.
5. Integration: Design and implement integrations between ServiceNow and other enterprise systems
using REST APIs, SOAP, MID Servers, and other integration techniques. Ensure data integrity and security in integrations.
6. Performance Optimization: Identify opportunities to optimize ServiceNow performance and
scalability. Implement performance tuning measures and monitor system performance to ensure
optimal operation.
7. Governance and Compliance: Ensure adherence to governance, compliance, and security standards in
ServiceNow implementations. Implement security controls, access restrictions, and audit mechanisms as
necessary.
8. Documentation and Training: Create technical documentation including design documents,
architecture diagrams, and configuration guides. Provide training and knowledge transfer to team
members and end-users.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field or equivalent work
experience.
- ServiceNow Certified Technical Architect (CTA) and Certified Implementation Specialist
(CIS)certifications preferred.
- Proven experience architecting and implementing complex ServiceNow solutions in enterprise
environments.
- In-depth knowledge of ServiceNow platform architecture, modules, and components.
- Strong knowledge of the following ServiceNow modules: ITSM, ITOM, ITFM, HRSD, PPM and SPM
- Experience with ServiceNow integrations using REST, SOAP, and other protocols.
- Excellent communication and collaboration skills, with the ability to effectively interact with
stakeholders at all levels of the organization.
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