Desktop Support Technician

Description
The Associate Operations Engineer joins the Tech Desktop team that deploys and supports end-user compute across HQ and 60+ branch locations. This is a hands-on, operationally focused role with a unique opportunity to contribute to a large Windows laptop refresh (~2,000 devices over the next couple of years) and to support the organization's transition from on-prem management (AD + SCCM/MECM) to a modern cloud management model (Intune/Azure).
You'll handle break/fix tickets, device imaging and deployment, and day-to-day operational workflows (receiving, inventory, labeling, shipping), while partnering with the team on workflow improvements in ServiceNow. The role is onsite daily at Tukwila HQ; no branch travel is expected initially.
What You'll Do
Operational Support & Break/Fix
Triage and resolve end-user incidents and requests via ServiceNow, focusing on laptops, desktops, and peripherals.
Perform device imaging, configuration, troubleshooting, and deployment activities.
Device Lifecycle & Logistics
Execute end-to-end laptop deployment workflows (receiving, inventory control, asset tagging/labeling, staging, shipping).
Maintain organized stock, ensure accurate recordkeeping, and support order fulfillment to remote users and branches.
Platform & Endpoint Management
Support the current on-prem endpoint environment (Active Directory + SCCM/MECM).
Contribute to the ongoing transition to Intune/Azure (cloud-based device management).
Process & Workflow Improvement
Identify opportunities to reduce manual steps and improve throughput in ServiceNow (status flows, automations, templates, catalogs).
Document procedures and contribute to knowledge base articles for repeatable tasks.
Project Support
Assist with the ~2,000 laptop refresh over the next couple of years and new branch stand-ups (HQ execution-no travel expected initially).
Minimum Qualifications
1-3+ years in a hands-on end-user/desktop support or operations role in a Windows enterprise environment.
Working knowledge of Active Directory (user/device objects, basic administration) and SCCM/MECM (software/patch deployments, collections, imaging concepts).
Experience handling tickets in ServiceNow (intake, triage, updates, closure).
Proven hardware troubleshooting skills (laptops/desktops/peripherals).
Strong organizational skills for warehouse/stockroom tasks (receiving, labeling, inventory, shipments).
Clear, professional communication and the ability to work onsite daily in Tukwila.
Preferred / Nice to Have
Exposure to Microsoft Intune and Azure AD device management (enrollment, policies, compliance basics).
ServiceNow workflow optimization (catalog items, automations) or scripting interest.
Prior experience supporting multi-site environments (financial services or branch operations).
Soft Skills
Growth mindset-eager to learn modern endpoint management and take on increasing responsibility.
Bias for action; dependable and detail-oriented in an operational, repeatable workstream.
Team-first collaborator who thrives in a fast-moving, high-volume environment.
Job Type & Location
This is a Contract position based out of Tukwila, WA.
Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tukwila,WA.
Application Deadline
This position is anticipated to close on Feb 7, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.