Salesforce Architect - Contact Center

Hybrid in Franklin, TN, US • Posted 11 hours ago • Updated 11 hours ago
Contract Corp To Corp
Contract W2
2 Years
No Travel Required
Hybrid
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Salesforce

Summary

Job Title: Salesforce Architect - Contact Center

Location: Franklin, TN / Remote

Qualifications & Experience:

  • Bachelor’s degree in Computer Science, IT, Engineering, or related field with 12+ years of Salesforce architecture and delivery experience.
  • Strong experience with Salesforce Service Cloud and Contact Center transformation initiatives.
  • Hands-on expertise with Automotive Cloud, Experience Cloud, Data Cloud, Customer360, Case360, Dealer360, Vehicle360, and Data360.
  • Strong experience defining Salesforce application, data, security, integration, environment, and DevOps architecture.
  • Expertise in canonical data models, APIs, integration patterns, and reusable enterprise architecture frameworks.
  • Experience leading architecture governance, design reviews, technical standards, solution decisions, documentation, and risk mitigation.
  • Strong experience collaborating with enterprise architects, product owners, business stakeholders, and delivery teams to define architecture roadmaps.
  • Experience supporting Contact Center, Dealer Operations, Field Operations, Warranty, Connected Services, and Customer Engagement.
  • Hands-on experience with Agentforce, Einstein AI, Salesforce automation, and AI-enabled service solutions.
  • Experience with discovery workshops, business process transformation, estimation, roadmap planning, and implementation strategy.
  • Strong understanding of Salesforce security, scalability, performance, technical debt, release governance, and production readiness.
  • Ability to provide technical leadership to development, integration, data, QA, and delivery teams.
  • Strong Agile/Scrum, communication, stakeholder management, and enterprise architecture skills.
  • Automotive industry experience, especially Nissan/dealer/vehicle/connected services experience, is highly preferred.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10120137
  • Position Id: 70896-10367-1787152116
  • Posted 11 hours ago
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