Business Analysis & Process Improvement Analyze end-to-end insurance business processes, systems, and data to identify gaps, inefficiencies, and opportunities for optimization. Recommend process improvements and system enhancements aligned with business goals and regulatory requirements. Support initiatives related to policy administration, underwriting, claims, billing, and customer service systems. Requirements Gathering & Documentation Elicit, analyze, document, and validate business and functional requirements through stakeholder interviews, workshops, and working sessions. Translate business requirements into detailed functional specifications, use cases, process flows, and data mappings. Ensure requirements are clear, complete, testable, and aligned with business objectives. Stakeholder & Cross-Functional Collaboration Act as a liaison between business users, product owners, developers, QA teams, and vendors. Support development teams throughout the SDLC to ensure accurate and timely implementation of requirements. Participate in sprint planning, backlog grooming, UAT support, and defect resolution activities. Documentation & Knowledge Management Develop and maintain comprehensive project documentation including business requirement documents (BRDs), functional requirement documents (FRDs), process flow diagrams, user guides, and training materials. Ensure documentation complies with internal standards and regulatory guidelines relevant to the insurance industry. | 
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