Network and Security Service Delivery Manager

Role: : Network and Security Service Delivery Manager-C2H

Location: - Portland, OR Remote

Focus on These Below Points.

• Strong understanding of network and security principles and technologies (Lan/WAN, Wireless, Firewalls, Load Balancers, intrusion detection/prevention, VPNs, etc.).
• Proficiency in project management methodologies (e.g., Agile, Waterfall).
• Excellent communication, interpersonal, and presentation skills.
• Strong problem-solving and analytical abilities.
• Relevant certifications- CCNA Security ) Cisco Certified Network Associate Security (CCNA Security)are a plus.

Job Description:

A Network and Security Service Delivery Manager oversees the delivery of network and security services, ensuring they align with business needs and service level agreements (SLAs). This role involves managing Customer Expectation, Regular Operations, projects deliverables, handling Major incidents, and driving service improvements. Effective communication, technical expertise, and strong leadership skills are crucial for success.

Key Responsibilities:

Service Delivery Management:

1. Ensure the seamless delivery of network and security services according to agreed-upon SLAs.
2. Manage and optimize the performance of security infrastructure (e.g., Lan/WAN, Wireless Services, Perimeter Security Services, intrusion detection systems).
3. Oversee the implementation and maintenance of security policies and procedures.
4. Coordinate with internal teams (e.g., infrastructure, operations, security) and external vendors to ensure smooth service delivery.
5. Track key performance indicators (KPIs) and metrics related to service delivery.

Team Leadership and Development:

1. Provide guidance and support to team members.
2. Foster a collaborative and high-performing team environment.
3. Identify training needs and facilitate professional development opportunities.

Incident and Problem Management:

1. Act as a point of contact for security incidents and service disruptions.
2. Coordinate incident response activities, ensuring timely resolution and communication.
3. Conduct root cause analysis (RCA) to prevent future incidents.

Skills and Qualifications:

• Strong understanding of network and security principles and technologies (Lan/WAN, Wireless, Firewalls, Load Balancers, intrusion detection/prevention, VPNs, etc.).
• Proficiency in project management methodologies (e.g., Agile, Waterfall).
• Excellent communication, interpersonal, and presentation skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team.
• Experience managing teams and fostering a positive work environment.
• Relevant certifications- CCNA Security ) Cisco Certified Network Associate Security (CCNA Security)are a plus.