UI/UX Designer - Developer Experience and Internal Platforms

Job#: 3033303

Job Description:
UI/UX Designer - Developer Experience & Internal Platforms
Overview

We are seeking a skilled UI/UX Designer to focus on internal-facing user experiences that support engineers, platform teams, and internal technologists. This role is centered on improving developer experience (DX) through intuitive, efficient, and scalable UI/UX across internal platforms such as developer portals, ServiceNow, and observability dashboards.

The ideal candidate brings a strong balance of user research, UX strategy, and hands-on UI design, with experience designing for technical users in complex enterprise environments.
Key Responsibilities

• Design and enhance developer-facing experiences for internal platforms, including:
  • Internal Developer Portals (e.g., Backstage)
  • ServiceNow interfaces and workflows
  • Observability and monitoring dashboards
• Partner closely with engineers, platform teams, and infrastructure stakeholders to understand workflows, pain points, and user journeys
• Conduct UX research (interviews, journey mapping, usability testing) focused on internal technologists and engineering personas
• Translate complex technical requirements into clear, intuitive UI/UX solutions
• Create wireframes, prototypes, design systems, and final UI assets
• Ensure consistency, accessibility, and usability across internal tools and platforms
• Collaborate with product, platform engineering, and DevOps teams to validate designs and support implementation
• Iterate designs based on feedback, analytics, and evolving platform needs

Required Qualifications

• 5+ years of experience in UI/UX design, preferably in enterprise or internal product environments
• Demonstrated experience designing for technical audiences (developers, engineers, IT teams)
• Strong portfolio showcasing UX problem-solving, user journeys, and platform or system design
• Experience with:
  • Internal developer tools or platforms
  • Dashboard design and data visualization
  • Enterprise applications (e.g., ITSM tools, portals, platforms)
• Proficiency with UX/UI tools such as Figma, Sketch, Adobe XD, or similar
• Strong communication skills and the ability to collaborate with highly technical stakeholders

Preferred / Nice to Have

• Experience with Backstage, ServiceNow UI/UX, or similar internal platforms
• Familiarity with observability tools (e.g., monitoring, logging, metrics dashboards)
• Understanding of DevOps, cloud platforms, or platform engineering concepts
• Experience designing design systems for internal products
• Exposure to AI-enabled workflows or productivity tooling

What Success Looks Like

• Improved usability and adoption of internal developer platforms
• Reduced friction in developer workflows
• Clear, consistent UX patterns across ServiceNow, portals, and dashboards
• Strong partnership and trust with engineering and platform teams

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.