Member Debt Representative-Collections - Drive Member Financial Security

Title: Member Debt Representative-Collections - Drive Member Financial Security

Location: San Antonio, TX - Onsite

Duration: 6-12+ months contract

Local w2 only, Rate is $22/Hour on W2 without benefits all inclusive.

Job Description:-

Collection exp is must

Inbound outbound both will be there

Domain : Credit cards / Auto/ Deposit

Key Responsibilities:

•             Engage with members through 100% phone-based interactions to understand their financial circumstances related to delinquent accounts, providing customized solutions and education to improve their overall financial well-being and resolve outstanding balances.

•             Utilize strong analytical and problem-solving skills to quickly assess the reasons behind account delinquencies and develop effective strategies for resolution, including exploring payment options and financial assistance programs.

•             Employ exceptional communication and negotiation skills to establish mutually agreeable payment arrangements, adhering to established guidelines and regulatory requirements for collections activities.

•             Leverage critical thinking to navigate complex and potentially sensitive situations, identify potential risks, and ensure compliance with all applicable local, state, and national laws and regulations governing collections practices.

•             Maintain meticulous records of all member interactions, collection attempts, and outcomes in the designated database, ensuring accurate and up-to-date information for compliance and audit purposes.

•             Effectively manage multiple tasks and prioritize responsibilities in a dynamic, Windows-based environment, while adhering to collection-related performance metrics

•             Service both inbound and outbound phone calls across all customer product lines, leveraging animated

•             and manual outbound dialing systems to collect payments and arrange payment plans, while consistently meeting performance standards specific to the collections function.

•             Complete necessary account verification and maintenance tasks with precision and attention to detail, ensuring accurate records for collections activities

Minimum Qualifications

•             2 years of experience in a customer-facing role requiring strong communication, problem-solving, and multitasking skills. Experience in collections, customer service, sales, account management, education, or counseling is highly valued.

•             Demonstrated ability to effectively communicate complex information clearly and concisely, both verbally and in writing, particularly in sensitive or challenging situations.

•             Proficiency in using computer applications within a Windows-based environment; ability to quickly learn and adapt to new software and systems relevant to collections activities.

•             High school diploma or GED.

Preferred Qualifications:

•             College degree or Certification in a related field (e.g.. Business, Finance, Communications).

•             Experience in the financial services industry, specifically be collections,

•             Demonstrated ability to quickly learn and adapt to new regulations, guidelines, and software systems, even without prior experience in o directly related role

•             Knowledge of collections regulations and compliance requirements (o.g., FDCPA).

•             Proficiency in negotiation techniques and conflict resolution especially in a collection''''s context.

•             Experience with auto dial systems and Microsoft Office Suite (Excel, Word),

Essential Skills:

•             Communication Mastery Ability to articulate complex information clearly and empathetically, even in

•             difficult conversatiois

•             Problem Solving Prowess: Proven ability to analyze situations, identify root causes of delinquency, and develop effective collection strategies.

•             Critical Thinking Acumen: Capacity to evaluate information objectively, make sound judgments under pressure, and ensure compliance with regulations.

•             Multitasking Expertise: Ability to manage multiple priorities and responsibilities efficiently in a fast- paced collections environment

•             Adaptability & a Growth Mindset

•             Negotiation Skills

•             Empathy and Resilience

•             Information Technology Aptitude

•             Demonstrated ability to comprehend knowledge of Collections Regulations

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Sunil Kumar

Diverse Lynx LLC.

Phone: ext 214

Direct No-

300 Alexander Park, Suite # 200 Princeton, NJ 08540

Email:  ; 

Linkedin-

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