Loss Mitigation Specialist -FNMA (only W2)

If you are interested in below position, please send your latest resume.

Job Title: Sr. Loan Administration Specialist / Loss Mitigation - FNMA

Location: Chicago, IL

Duration: 12+ Months

 Job Description:

• Manage Investor and Servicer (Participating Financial Institution) inquiries via the Service Now application. This would include managing calls utilizing the Microsoft Teams application.  This includes: providing premier customer servicer, minimizing hold/wait times, coordinating with other team members to ensure coverage needs are met, attempting to resolve customer inquires with one call resolution, managing escalations timely and efficiently and comprehensive documentation to account for call resolution details
• Manage Mortgage Insurance Cancellation requests through the eMAQCS Plus application.  This would include timely review and communication with Servicers (Participating Financial Institutions), comprehensive documentation to account for summary of review findings, weekly reporting tasks to Investor, accurate and timely updates to Microsoft Access database accounting for review results and queue management to ensure proper prioritization of workload

Education & Experience:

• MS Office product (notably Outlook, Teams, Word, Excel, and Access) knowledge.
• Substantial knowledge of the delinquency life cycle start to finish including: early stage, late stage and post conveyance
• Substantial understanding of Investor requirements around Loss Mitigation alternatives used to assist homeowners such as: modifications, forbearance plans, deferrals and repayment plans
• Familiarity with FNMA systems, including but not limited to SMDU, LSDU, Property360 and Asset Management Network
• 2-5 years of relevant experience in a mortgage, banking, of financial services environment
• 5-10 years of FNMA loss mitigation experience
• 3-5 years customer service experience
• 2 year college
• Bachelor’s degree