Field Technical Specialist Consultant

RESPONSIBILITIES:
Kforce has a client in Jackson, MO that is seeking a Field Technical Specialist Consultant responsible for monitoring systems, detecting performance issues, and resolving technical problems using established protocols.

Responsibilities
* Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols
* Identifies incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols
* Conducts routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols
* Responds to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction
* Executes approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes to maintain service quality and compliance
* Maintains daily production goals and consistently exceeds contract-required response times, ensuring high-quality service delivery
* Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally
* Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment
* Completes process-oriented assignments, shares technical information, and supports department-level operational plans
* Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision

REQUIREMENTS:
* High School diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence
* Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field

Experience with/able to:
* Manage consumable inventory
* Replace toner/consumables/paper
* Ensure adequate consumables are available at customer sites
* Clear paper jams
* Assist end user with device functionality
* Coordinated with SW branded support
* Report customer dissatisfaction to CSM/SDM
* Assist with the collection of usage pages per devices as needed
* Swap out devices with spares as needed
* Perform initial trouble shooting

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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