Senior E-Learning Specialist

RESPONSIBILITIES:
Kforce has a client in Cornelius, NC that is seeking a Senior E-Learning Specialist.

Summary:
The E-Learning Specialist will support franchise success through engaging, scalable, and easy-to-consume learning experiences. This role will focus on developing and maintaining digital training content that supports franchise partners, field teams, and internal stakeholders across the organization. This role is well-suited for someone who enjoys building structured learning experiences, improving adoption of new tools and processes, and supporting change at scale.

Responsibilities:
* Develop clear, creative learning materials/modules (workbooks, eLearning, more)
* Partner with subject matter experts to build leadership content
* Track participation, measure effectiveness, and share insights
* Design, deliver, and maintain training programs that support employee onboarding, upskilling, and ongoing development
* Partner with business and technical stakeholders to assess learning needs and translate them into effective training solutions
* Develop learning materials including presentations, guides, e-learning modules, and facilitator resources
* Facilitate live and virtual training sessions and support self-paced learning experiences
* Evaluate training effectiveness and continuously improve content based on feedback and performance data
* Manage learning initiatives across multiple teams while ensuring consistency, quality, and alignment with business goals

REQUIREMENTS:
* 6-10+ years of experience in technical writing, process documentation, or business documentation within complex organizations
* Extensive experience creating, editing, and maintaining SOPs, process documentation, system guides, FAQs, and reference materials for internal and external audiences
* Proven ability to produce franchise-facing documentation that supports operational processes, system usage, and enterprise initiatives
* Strong expertise in translating complex systems, workflows, and technical concepts into clear, actionable documentation for non-technical audiences
* Demonstrated ability to write in plain, business-friendly language while preserving accuracy, completeness, and compliance
* Experience working closely with senior business, operations, IT, and product stakeholders to gather requirements and validate content
* Ability to own documentation end-to-end, from discovery and content strategy through delivery, updates, and governance
* Strong editorial judgment with a proven track record of maintaining consistency, quality, and accuracy across large bodies of content
* Experience organizing and structuring documentation to improve usability, adoption, scalability, and long-term maintenance
* Comfortable managing multiple workstreams and priorities with minimal oversight
* Advanced proficiency with documentation and collaboration tools (e.g., Word, SharePoint, Confluence, knowledge bases, version control)

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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