Network Administrator

Description

We are looking for a Network Administrator to support enterprise communications infrastructure in Schertz, Texas. This position focuses on maintaining and troubleshooting voice, data, video, and access control environments while ensuring reliable service for customer sites. The ideal candidate brings hands-on experience with network cabling, telecommunications equipment, and technical diagnostics, along with a detail-oriented approach to customer interaction and service documentation.

Responsibilities:
Interpret technical materials such as network layouts, wiring schematics, shop drawings, and equipment manuals to complete installations and service work accurately.
Diagnose and resolve Tier II issues affecting voice, data, video, and access control systems to restore connectivity and minimize downtime.
Install, route, terminate, and test structured cabling for racks, workstations, riser pathways, and both interior and exterior plant environments in accordance with industry and company standards.
Perform fiber optic cabling installation and termination while helping maintain dependable network performance across customer locations.
Service and support telecommunications hardware and related voice and data equipment at enterprise client sites.
Use logical troubleshooting methods to isolate faults, identify root causes, and implement effective repairs for network and communication outages.
Record service activity, repair outcomes, and installation details within the ticketing system to maintain accurate operational documentation.
Coordinate with dispatch and service leadership to organize daily assignments efficiently while delivering attentive support to customers, vendors, and internal teams.
Participate in after-hours, callout, and nonstandard work schedules as needed, and travel to service locations using an assigned company vehicle.
Follow established safety practices to protect personnel, equipment, and the public while maintaining dependable attendance and strong job performance.

Requirements

High school diploma required; an associate degree in Electronics Technology is preferred, and a bachelor's degree in Technology or Engineering is an advantage.
At least 3 years of relevant experience in telecommunications, network administration, or low-voltage systems support; 4 or more years of direct field experience is strongly preferred for advanced troubleshooting work.
Working knowledge of structured cabling systems, including copper and fiber installations, terminations, and testing practices.
Ability to identify and troubleshoot basic low-voltage electrical and telecommunications issues in customer environments.
Mid-level understanding of data networking concepts, including LAN connectivity, Cisco networking equipment, routers, firewall technologies, and Active Directory.
Experience supporting PBX and IP telephony environments, including VoIP systems and voice over internet protocol solutions.
Valid driver's license and willingness to travel regularly to customer sites.
Strong communication skills and the ability to work independently with professionalism, sound judgment, and attention to detail.

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