Data Analyst

RESPONSIBILITIES:
Kforce has a client that is seeking a Data Analyst in Stamford, CT.

Overview:
We are seeking a Data Analyst to support CX Insights initiatives focused on Voice of the Customer (VOC) and Net Promoter Score (NPS) integration efforts associated with an upcoming organizational merger. This role will analyze and synthesize customer feedback across multiple data sources to identify trends, uncover pain points, and highlight opportunities that drive meaningful customer experience improvements.

The analyst will play a key role in merging and standardizing VOC and NPS methodologies, reporting frameworks, and dashboards to create a unified view of customer sentiment. The ideal candidate combines strong analytical skills with attention to detail and can translate complex data into clear, actionable insights that inform strategic decision-making. This role is well suited for someone curious, collaborative, and passionate about improving customer experience through data.

Key Responsibilities:
* Analyze customer feedback data from multiple VOC and NPS sources to identify trends, patterns, and experience opportunities
* Support integration and standardization of VOC and NPS methodologies, reporting structures, and dashboards
* Develop and maintain reporting and visualizations to communicate insights clearly to stakeholders
* Translate complex datasets into actionable recommendations that inform CX strategy and operational improvements
* Partner with CX, analytics, and operations teams to ensure insights are aligned with business priorities
* Ensure data accuracy, consistency, and governance across reporting frameworks
* Provide ongoing analytical support for integration-related initiatives

Typical Day Breakdown:
* 50%: Data analysis
* 25%: Reporting and visualization development
* 25%: Cross-functional collaboration and support

REQUIREMENTS:
* Strong experience with data manipulation and analysis using SQL
* Background in survey design, CX measurement frameworks, and customer analytics
* Experience working with VOC and NPS data and reporting methodologies
* Proven ability to synthesize large datasets into clear, meaningful insights
* Strong communication skills with the ability to present findings to both technical and non-technical stakeholders
* High attention to detail and strong organizational skills

Preferred Skills:
* Experience with Medallia platform management and administration
* Dashboarding and data visualization experience using tools such as MicroStrategy or Tableau
* Experience supporting organizational integration or transformation initiatives
* Understanding of customer journey analytics or CX performance metrics

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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