GECX (Gemini Enterprise for Customer Experience) Consultant

Job Title: GECX (Gemini Enterprise for Customer Experience) Developer With Google CCAI / Dialogflow CX Experience Experience: 4 8+ Years Location: Charlotte, NC Job Description: We are looking for a GECX Developer with 48+ years of experience in building AI-powered customer service solutions using Google Contact Center AI (CCAI/GECX) and Dialogflow CX. Key Skills: Experience with Google CCAI (GECX) Strong knowledge of Dialogflow CX for creating conversational chatbots and voic

Only W2 Job Summary: We are seeking a Data Engineer with strong Google Cloud Platform and Contact Center (CCaaS) experience to support its enterprise-wide customer experience transformation. The role focuses on building scalable data pipelines, integrating cloud contact center platforms, enabling real-time data processing, and supporting AI-driven customer engagement initiatives. Required Skills: Experience with CCaaS/Contact Center technologies (Five9 preferred, otherwise Genesys, IVR, ACD, cal

Role Title: Google CCAI Developer/Lead Experience: 712 Years Job Summary Job Description Google CCAI (Development & Migration) We are seeking an experienced Google CCAI, Conversational AI developers in designing, developing, and delivering enterprise-scale customer experience solutions on the Google Cloud ecosystem. The ideal candidate should possess strong hands-on expertise in Google Contact Center AI (CCAI), Dialogflow CX, Playbooks, Generative AI, Python integrations, and cloud-native devel

Required Skills & Qualifications Core Requirement: Proven hands-on experience working with Google CX AS (Customer Experience Agent Studio) or deep proficiency with Google CCAI (Dialogflow CX, Agent Assist, and CX Insights) with a rapid pivot into the GECX platform. Generative AI Concepts: Thorough understanding of prompt engineering, fine-tuning, retrieval-augmented generation (RAG), and working with Google's Gemini LLM family. Contact Center Expertise: Strong understanding of CCaaS routing arch