Minimum
· Bachelor’s degree in information systems, computer science, accessibility/UX, communications, public administration, or a related field OR equivalent experience.
· 5 years of progressively responsible experience in technology analysis supporting enterprise content (e.g., CMS, intranet, web publishing, digital documents/workflows).
· 3 years of hands-on experience with digital accessibility work (testing, remediation, governance) aligned to WCAG 2.1 Level AA (or higher) and Section 508 principles.
· Demonstrated experience leading work across multiple stakeholders (business owners, comms/content teams, IT, legal/risk/compliance), including setting standards and driving adoption.
· Strong working knowledge of accessibility standards: WCAG success criteria (especially common failures: headings, color contrast, link text, tables, forms, images/alt text, captions/transcripts, keyboard navigation).
· Content lifecycle governance: templates, publishing rules, review cycles, versioning, retention, and approval workflows.
· Content formats: HTML pages and office/PDF documents (Word, PDF, PowerPoint) and how accessibility differs across them.
· Ability to perform accessibility evaluations, write clear findings, and create prioritized remediation plans.
· Ability to translate accessibility requirements into practical content standards and repeatable templates.
· Ability to write and maintain documentation (SOPs, job aids, checklists) and deliver training.
· Proficiency using at least one accessibility testing approach in each category: Automated scanning (Siteimprove, Browserstack, PDFix, tools or equivalent).
· Manual testing (keyboard-only navigation + screen reader validation at a basic level).
· Document remediation (Acrobat Pro for PDFs and/or Word built-in accessibility tools).
· Experience supporting audits, compliance reporting, or formal review processes (internal controls, risk tracking, corrective action plans).
· Familiarity with one or more CMS platforms (e.g., SharePoint, Drupal, WordPress, etc.) and typical publishing workflows.
· Working knowledge of HTML/CSS basics sufficient to diagnose content-level accessibility issues and communicate fixes (not a developer requirement, but senior analysts should be able to “read” the problem).
· Proven ability to lead (not just participate): facilitate working sessions, manage a backlog of fixes, track compliance progress, and report statrisks.
· Strong communication skills: can explain accessibility issues to non-technical content owners in plain language and provide actionable detail to technical staff.
Desirable
· Manage automated and manual accessibility testing processes.
· Provide development guidance for semantic structure, ARIA, and keyboard support.
· Plan and execute accessibility testing across web, mobile, PDF, and kiosks.
· Experienced at establishing and maintaining effective working relationships with those contacted in the course of the work.
· Excellent understanding of information architecture, web design, usability and accessibility.
- Recent experience within government agencies or public-sector bodies with projects of a similar type.
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