Support Tech - MacOS

Mid-Senior Support Technician – macOS

We are a growing managed services provider (MSP) with a strong focus on client service and community-driven organizations. Due to rapid client growth, we are hiring a Mid to Senior Support Technician with deep macOS expertise. Need someone who can hit the ground running and make an immediate impact on our ticket queue and client experience.
 

• Own and resolve a high volume of support tickets daily across a diverse, multi-client MSP environment
• Provide expert-level macOS troubleshooting and end-user support across multiple client organizations
• Maintain timely ticket documentation and proactively communicate updates to clients throughout the resolution process
• Help drive down ticket backlog and improve overall response times
• Build familiarity with client environments and develop strong working relationships with end users
• Collaborate with the internal team and contribute to a positive, service-first culture
• Participate in an on-call rotation (approximately once per quarter) covering after-hours support

Required:

• Mid to senior level experience in IT support/service desk with a strong focus on macOS — ideally 5+ years of macOS support experience
• MSP experience — you understand the pace, volume, and diversity of a managed services environment and you thrive in it
• A genuine service mindset — you treat every client interaction as an opportunity to deliver excellent support
• Punctuality and reliability — our phones start ringing at 8am, and being on-site and ready by 7:50am every day is a firm expectation
• Strong written and verbal communication skills — clients should always know where their ticket stands

Nice to Have:

• Experience supporting diverse industries and user populations simultaneously
• Familiarity with Apple Business Manager, MDM platforms (Jamf, Kandji, etc.), or Mac-centric network environments

You are someone who is energized by variety, not overwhelmed by it. You can context-switch between 35 different tickets across different clients and industries without losing your cool or your customer service edge. You understand that in an MSP, you earn your clients’ trust every single day — and you take that seriously. You are punctual, thorough, communicative, and you genuinely care about the people you support.