Fusion Center Agent

Allentown, PA, US • Posted 3 days ago • Updated 3 days ago
Contract Independent
Contract W2
12 Months
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

🤯 Applying directly to the forehead...

Job Details

Skills

  • Active Directory
  • ITIL
  • SCCM

Summary

Top Skills:
1. SCCM
2. Active Directory
3. Server Admin
4. Fusion center
5. ITIL – Change management

Basic Qualifications:
• Basic understanding of IT systems, including servers, networking, and workstations.
• Ability to perform fundamental troubleshooting across hardware and software environments.
• Familiarity with IT ticketing systems for tracking and resolving support requests.
• Exposure to change management processes within an IT operations framework.
• Awareness of monitoring and alerting tools used to maintain system health.
• Strong customer service skills with the ability to explain technical concepts in simple terms.
• Must demonstrate a professional demeanour and maintain a presentable appearance when interacting with customers.

Preferred qualifications:
• Hands-on experience with common IT support tools and platforms.
• Basic understanding of Active Directory, user account management, and permissions.
• Ability to follow established procedures with precision and attention to detail, particularly in compliance-driven environments.
• SCCM workstation imaging and packaging experience is a plus.
• Willingness to work second or third shift, particularly to support coverage during team absences or vacations.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10300434
  • Position Id: 8992433
  • Posted 3 days ago
Contact the job poster
Jayasree Manjunathan

Jayasree Manjunathan

Recruiter @ TechDigital Corporation
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