Senior ServiceNow ITSM Developer

Job Title: Senior ServiceNow ITSM Developer

Location: Cincinnati, OH OR San Francisco, CA
Duration: 12+ Months
Employment Type: Contract
Experience Required: 10+ Years

• Required due to Federal Compliance requirements

Job Summary

We are seeking an experienced Senior ServiceNow ITSM Developer with deep expertise in ServiceNow platform development, ITSM implementations, integrations, custom application development, and workflow automation. The ideal candidate will lead the design, development, enhancement, and support of enterprise ServiceNow solutions while collaborating with business and technical stakeholders.

This role requires strong hands-on development experience, ServiceNow certifications, ITSM process knowledge, and the ability to build scalable and maintainable ServiceNow solutions.

Required Experience

• 10+ years of IT experience
• 6+ years of ServiceNow development experience
• Extensive experience implementing and supporting ServiceNow ITSM modules
• Experience in enterprise ServiceNow custom development
• Strong understanding of ITIL and IT Service Management processes

Must Have Technical Skills

ServiceNow ITSM

Strong hands-on experience with:

• Incident Management
• Problem Management
• Change Management
• Knowledge Management
• Service Catalog
• Request Management
• Service Level Agreements (SLAs)
• ITSM Process Automation

ServiceNow Development

Expertise in:

• Business Rules
• Client Scripts
• UI Policies
• UI Scripts
• UI Actions
• Script Includes
• Access Control Lists (ACLs)
• Record Producers
• Catalog Items
• Variable Sets
• Import Sets
• Update Sets
• Transform Maps
• Custom Applications
• ServiceNow Studio

ServiceNow Integrations

Strong experience with:

• REST APIs
• SOAP Web Services
• ServiceNow Integrations
• External System Integrations
• Data Imports & Exports
• LDAP Integrations
• Active Directory Integrations
• Third-Party System Connectivity

Portal & User Experience

Experience with:

• Service Portal
• Custom Widgets
• Backend Scripting
• UI Customization
• Mobile Applications
• Virtual Agent

Programming Languages

Strong development experience with:

• JavaScript
• Jelly
• HTML
• CSS
• XML

Database & Directory Services

Experience with:

• SQL Queries
• Oracle Databases
• MySQL Databases
• LDAP Queries
• Active Directory

Workflow & Automation

Hands-on experience with:

• Workflows
• Flow Designer
• Scheduled Jobs
• Event Management
• Business Process Automation
• Trigger Configuration

Certifications (Mandatory)

Required

• ServiceNow Certified System Administrator (CSA)

Preferred

• ServiceNow Certified Application Developer (CAD)
• Additional ServiceNow certifications

Key Responsibilities

ServiceNow Development

• Design, develop, and configure ServiceNow ITSM solutions
• Implement Service Catalog and custom applications
• Develop workflows, business rules, scripts, and integrations
• Build and maintain custom widgets and user interfaces

Integration Development

• Integrate ServiceNow with enterprise applications
• Develop APIs and web service integrations
• Configure data imports, exports, and synchronization processes
• Support Active Directory and LDAP integrations

Platform Administration & Support

• Support development, testing, staging, and production environments
• Manage deployments and solution migrations
• Perform troubleshooting and root cause analysis
• Ensure platform stability and availability

Process Improvement

• Enhance ITSM processes and automation capabilities
• Implement best practices aligned with ITIL standards
• Optimize workflows and operational efficiency

Stakeholder Collaboration

• Work closely with business users and project teams
• Gather requirements and translate them into technical solutions
• Provide training and knowledge transfer sessions
• Participate in Agile ceremonies and sprint planning activities

Preferred Qualifications

• ITOM exposure
• Service Portal development experience
• Virtual Agent implementation experience
• Mobile Application development within ServiceNow
• Federal or regulated industry experience

Soft Skills

• Excellent communication and presentation skills
• Strong analytical and troubleshooting abilities
• Collaborative team-oriented mindset
• Strong stakeholder management skills
• Self-motivated and adaptable
• Ability to work with minimal supervision