Field Service Representative

Job ID: 2601119

Location: PEARL HARBOR, HI, US

Date Posted: 2026-02-04

Category: Information Technology

Subcategory: Sys Administrator

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: TS/SCI

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: No

Description

Project: Joint Fires Network
Division: Technical Manager Operations and Execution - Operations Support Group
Location: Pearl Harbor, HI

Role Overview

This position serves as a Field Service Representative (FSR) providing on-site operator support and training, technical troubleshooting, and system maintenance for advanced warfighting tools and technologies. Utilizing previous military operational experience as well as system expertise, the FSR acts as the primary technical interface between the JFN development teams and the warfighters during daily operations as well as live, virtual, and constructive (LVC) exercise events. This role ensures that technology transitions and fielding efforts are successful by providing operator training, real-time troubleshooting, system configuration, and feedback to the technical program manager.

Essential Job Functions

• On-Site Operational and Technical Support: Provide on-site operational support and training to specified commands during daily operations and exercises, ensuring all hardware and software systems are mission-ready.
• Stakeholder Engagement: Act as a technical liaison to DoD stakeholders across all warfighting domains to solicit and communicate feedback for system design improvements, troubleshoot technical issues and assess system performance during field execution.
• System Integration: Integrate technical and operational aspects of advanced software capabilities to support military operations.
• Data Collection & Analysis: Collect and organize technical data to inform system validation as well as system measures of performance.
• System support to TTP: Assist in the evaluation of system capabilities and effectiveness to support military staff's current Tactics, Techniques, and Procedures (TTPs). Provide feedback to Technical Program Manager and system developers to best fit customer requirements.
• Maintenance & Sustainment: Provide routine maintenance and emergency troubleshooting with technical experts as required.
• Reporting: Develop and analyze project status reports, maintenance logs, and technical milestones for program leadership.

Qualifications

• Minimum of 5 years of military technical or operational experience, with a focus on weapons systems, sensors, or multi-domain communications. Experience on large operational command staffs (3-star+) recommended.
• Technical Proficiency: Demonstrated expertise in operating technical software applications and equipment in support of military operations.
• Education: Bachelor's degree in a technical or management field required.
• Analytical Skills: Ability to conduct research and troubleshoot systems using incomplete information to reach defensible technical solutions.
• ship & Security Clearance: Top Secret/SCI Clearance required.
• Experience Level: At least five years of experience working within a multi-level security environment.

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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• Dice Id: 10111346
• Position Id: 2601119
• Posted 22 days ago