JOB SUMMARY: The Amazon Connect Specialist is responsible for designing, configuring, and managing cloud-based contact center solutions using Amazon Connect. This role focuses on building scalable omnichannel customer experience platforms, integrating AWS services, and delivering high-performing, AI-enabled contact center capabilities aligned with business requirements. Key Responsibilities: Design, configure, and deploy Amazon Connect solutions including IVR, routing, queues, and agent configurations Build and manage omnichannel customer journeys using Amazon Connect and AWS services Integrate Amazon Connect with CRM platforms (e.g., Salesforce, ServiceNow) and backend systems Develop serverless solutions using AWS Lambda, API Gateway, and scripting (Python/Node.js) Implement AI-driven features using Amazon Lex, Polly, and related services Design scalable, secure, and resilient contact center architectures Perform testing, automation, and performance validation of solutions Develop disaster recovery strategies and ensure system reliability Create technical documentation, runbooks, and provide training to users/admins Collaborate with stakeholders to translate business needs into technical solutions Required Qualifications: Bachelors degree in Computer Science, IT, or related field 02 years of hands-on experience with Amazon Connect Experience with IVR design, routing strategies, and contact center workflows Proficiency in AWS services such as Lambda, API Gateway, and S3 Strong scripting skills in Python (or Node.js) Experience with test automation and performance validation Understanding of omnichannel architecture using AWS ecosystem Strong communication and stakeholder management skills Preferred Qualifications: Experience with architectural design and solution frameworks Knowledge of governance, compliance, and security best practices Experience evaluating and implementing new technologies Familiarity with Salesforce CRM integration Certifications: AWS Certified Solutions Architect / AWS Certified Developer (preferred) Education: Bachelors Degree
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: compun
- Position Id: AMADC5785094
- Posted 5 days ago
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