Requires experience, creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center.
- Responds to Tier 1-3 network support requests.
- Communicates effectively with teammates and customers of varying levels of technical expertise.
- Responds to all break/fix requests associated with network resources.
- Designs extensions of and connections to the campus network.
- Configures and deploys new/replacement network hardware and communications infrastructure.
- Maintains up-to-date project and architecture documentation.
- Maintains up-to-date inventory and maintenance records.
| Skill | Required / Desired | Amount | of Experience |
| Cisco Routing and Switching | Required | 5 | Years |
| VLAN Management | Required | 5 | Years |
| Network Design | Required | 5 | Years |
| Access Control Lists | Required | 5 | Years |
| Subnetting | Required | 5 | Years |
| Routing Protocols (BGP, OSPF, etc) | Required | 5 | Years |
| Authentication (Radius, TACACS, etc) | Required | 5 | Years |
| Cisco FMC/Firepower | Required | 5 | Years |
| DNS/DHCP | Required | 5 | Years |
| VPN & Remote Access Technologies | Required | 5 | Years |
| Network Monitoring | Required | 3 | Years |
| Network Security | Required | 3 | Years |
| Wireless Technologies | Nice to have | 2 | Years |
- Monitors network resources for faults and traffic anomalies.
- Resolves connection issues between users and resources.
- Maintains detailed change history of network changes.
- Supports ITS Field Maintenance with communications implementation and troubleshooting.
- Supports team efforts to improve cybersecurity controls and defenses.
- Supports team efforts for threat hunting and mitigation.
- Manages time and resource constraints.
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