job summary:
Are you a tech-savvy problem solver looking to kickstart your career in IT? We are seeking a motivated Help Desk Associate to join a dynamic, fast-paced technical team. In this role, you will be the first line of defense for all technical inquiries, providing essential support to end-users while sharpening your troubleshooting skills across a variety of hardware and software platforms.
If you are passionate about technology and pride yourself on delivering top-tier customer service, we want to hear from you!
location: Westlake, Ohio
job type: Permanent
salary: $60,000 - 65,000 per year
work hours: 8am to 5pm
education: No Degree Required
responsibilities:
- Technical Support: Act as the initial point of contact for support requests via phone, email, and ticketing systems, diagnosing and resolving issues for desktops, laptops, printers, and mobile devices.
- Deployment & Maintenance: Prepare, configure, and deploy computing equipment for new hires and assist with organization-wide hardware refresh cycles.
- User Management: Execute password resets, account unlocks, and provide foundational support for common office applications.
- Documentation: Accurately log all interactions and technical resolutions within the ticketing system to ensure a seamless knowledge base.
- Collaboration: Escalate complex technical challenges to senior administrators and work closely with the team to meet internal SLAs.
- Customer Excellence: Translate complex technical solutions into user-friendly language, ensuring a professional and positive experience for every end-user.
qualifications:
- 1-3 years of professional experience in IT support or a high-volume technical customer service role.
- Foundational knowledge of Windows operating systems and environment.
- Hands-on familiarity with Microsoft 365 (Outlook, Teams, Word, Excel).
- Education: High school diploma or equivalent.
- Certifications: Active CompTIA A+ or Network+ certifications. - Plus
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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